No pics downloaded to app since 5/27!

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Scott McCarty

• June 10, 2019 13:32

I installed a new spartan GoCam last month.  Have been steadily receiving great pics over my salt lick since install until 5/28.  It just stopped sending pics.  Camera seems to be online and active.  I just sent firmware update request.  Has anyone else run into this or have any ideas?  Service line just rings busy this morning...Thanks!  

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  John Lockburner

  • June 10, 2019 13:39

  If you are getting your data from ATT or Verizon directly then have you checked your premium credits? Are you still getting your daily status reports?

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  Scott McCarty

  • June 10, 2019 15:18

  Thanks. Still getting daily status emails that it’s online, good battery and receiving cellular signal. It’s on Verizon. Talked to them this morning and everything is working on their end. Have unlimited data. What is the premium credits?

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  John Lockburner

  • June 10, 2019 16:02

  Premium credits are what allows you to use the app and all of it's features. Log on to the online portal and click account and premium credits to see if you have any remaining or on the app go to account and premium credits and check there. You get one free month of credits with every new camera purchase.

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  Elizabeth Swoope

  • June 10, 2019 19:40

  You should also be able to check credits from the app. ACCOUNT > Premium Credits > Check Credits.

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  Scott McCarty

  • June 11, 2019 03:27

  thanks!  It looks like that might have been my issue.  I bought 12 new credits.  Do they load automatically?

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  John Lockburner

  • June 11, 2019 08:37

  Yes, you will have to wait for your next status report to come in so the camera knows it has the credits but you should be fine after that. 

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  Scott McCarty

  • June 11, 2019 12:27

  That was it!  Thanks very much for the help.  I appreciate it!  

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  Elizabeth Swoope

  • June 11, 2019 12:34

  Eventually, the app is going to warn you when you are out of credits for any particular camera but they’re still working on that. 

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  Scott McCarty

  • June 11, 2019 12:57

  That’s good.  The app should definitely warn you, that would be helpful.  I think it would also be helpful to have a cloud storage option for the pics you want to keep.  I currently just have a folder I download them to which works okay for now but would be good to keep them on app.  

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  John Lockburner

  • June 11, 2019 13:03
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  If you save a picture or video the app will create a folder and put it in your phones gallery. The folder will have the cameras name on it.

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  Scott McCarty

  • June 11, 2019 13:03

  Yep, see that.  That works!  Thanks.  

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