No Reports or Photos in 10 days

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Cheryl Bowden

I have credits and my data plan is up do date. The photos are on the SD card, but I am not getting them through the App or via email. What else could it be?

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  • Elizabeth Swoope

    Batteries? What kind of batteries are you using? What was the P number on the last few night pics?

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  • Rick Eberle

    I've had the same problems, my last pic was a P5

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  • John Lockburner

    Are you still getting status reports rjeberle?

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  • Rick Eberle

    They are showing pending or cancelled

     

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  • Rick Eberle

    Jdeerhunterpics, my pics started coming through.  I changed a few settings and only thing i think I may have did to help was to turn my timelapse interval back on 

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  • John Lockburner

    Do you have any pics with an M at the bottom or do they all have a T?

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  • Petre Cotofana
    • Edited

    No emails with reports or photos for 2 weeks. The mobile application still receives reports / photos. Are you having an email server issue?

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  • John Lockburner

    Have you checked the portal and made sure that your email address is still checked off? There's no server issues that I'm aware of.

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  • Petre Cotofana
    • Edited

    Yes. The emails under "Delivery Options" are checked and there is an email for the status report. It just stopped working awhile ago. The mobile app is 100% functional. The emails do not flow. In the log I see no entries for emails being sent.

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  • Elizabeth Swoope

    Have you checked your email SPAM folder?

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  • Petre Cotofana

    yes. no spam.

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  • John Lockburner

    Which log are you not seeing emails being sent?

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  • Petre Cotofana
    • Edited

    the mobile app log. out of 3 email addresses I use none receives messages with pictures and/or status reports.

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  • Elizabeth Swoope

    The mobile app log won’t show emails. It’s strictly for the app activities and emails aren’t that. Those are handled on the server end, not the app.

    Have you tried entering your phone number as an email address (with @mms.att.net or @vzwpix.com or whatever your phone carrier’s suffix is) and seeing if pics will go to that? That’s working for me, but I don’t have any email addresses on any of my cameras.

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  • Petre Cotofana
    • Edited

    I tried to send text messages to my phone from Spartan using the phone email address and does not work. Testing from another email address to my phone email works. The only emails that do not show up are from Spartan.

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  • John Lockburner

    What is your cell phone carrier?

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  • Petre Cotofana
    • Edited

    T-Mobile - 0123456789@tmomail.net

    It uses only 10 digits; no 1 in front

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  • Petre Cotofana

    camera is AT&T

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  • Petre Cotofana
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  • Petre Cotofana
    • Edited

    jdeerhunterpics  please send an email from your Spartan email account to the email address listed in my profile to test. Perhaps my email provider somehow blacklisted Spartan's domain.

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  • Elizabeth Swoope

    Have you tried using an actual regular email address to see whether that works? Just another troubleshooting step that may help.

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  • Elizabeth Swoope

    We aren’t regular Spartan Camera employees so we don’t have access to info in your profile. Johnny will have to provide you with his email so you can email him your email. I’m not sure whether he will be back on tonight.

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  • Petre Cotofana

    I just tested with a gmail account and it works. When the mobile app was updated and we had to recreate our logins I had issues with my email because it contained and underscore character and a hyphen character. Spartan developers fixed the bug and it worked since. Now I just realized it could be the same issue resurfacing. I will open a support ticket.

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  • Elizabeth Swoope

    We aren’t regular Spartan Camera employees so we don’t have access to info in your profile. Johnny will have to provide you with his email so you can email him your email. I’m not sure whether he will be back on tonight. I believe there’s a bow fishing trip on the agenda for tonight.

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  • John Lockburner

    You can try verifying your email address using this link

     

    https://my.spartancamera.com/email-verification

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  • Petre Cotofana

    I did the email verification and it was successful. I will now try to see if I can receive photos and status reports at the same problem email. I have a ticket open with support for this issue. At this time I am inclined to believe it is just this particular email having the issue. I tested with other email addresses with/without hyphen/underscore combination and I received emails from Spartan OK.

    I also tested the problem email address with other sources and I was successful in receiving emails with attachments or without. Puzzling. This email worked with Spartan just fine for years.

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  • John Lockburner

    If your email provider thinks the pictures are spam it can block the photos being sent which then will create the stoppage from the Spartan server and why you needed to verify the email address.

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  • Petre Cotofana

    It is not only emails with photos I do not receive at cotofanap_email-attcam@xxxxx.com. I also do not receive the status update email notification.I have no filter in place and emails do not go to SPAM. I also tested OK email delivery on this email address from other email systems, with and without attachments.

    To further test I created a new email address having the same syntax - cotofanap_email-spartan@xxxxx.com and I receive OK status updates and photos from Spartan.

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  • John Lockburner

    If the address gets blocked it will stop the status reports as well. It might not be the underscore or hyphen. It usually has nothing to do with the address itself, it's usually your email provider blocking or delaying the emails that flags your email address to the spartan server.

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  • Petre Cotofana

    I tested OK sending and receiving emails to / from cotofanap_email-attcam@xxxxx.com, with and without photos attached, using other outside email systems. It is not my email provider as my other email cotofanap_email-spartan@xxxxx.com receives messages from Spartan OK.

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