Not getting emails

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Jeff Baker

• August 12, 2019 15:13

Both my cameras are taking pics and performing the status update per the app. Neither camera is sending emails of either action. I’ve looked through my settings and can’t see anything that would be causing this. I’m sure it’s something simple.

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  Elizabeth Swoope

  • August 12, 2019 16:09

  The cameras don’t send emails, the server does. Have you checked the portal to be sure that you have the email address listed under ACCOUNT > EMAIL CONTACTS, and then under CAMERAS > DELIVERY OPTIONS, you have selected the email address for that camera and you have entered that email address for the status reports (bottom of the email list)?
  
  Also, verify your email address: https://my.spartancamera.com/email-verification

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  Jeff Baker

  • August 12, 2019 16:34

  I just did the validation again.
  Both cameras have been out for over a year and no changes had been made to the delivery when this started. Both worked until then.

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  Jeff Baker

  • August 12, 2019 16:37

  I just did “take photo now” on the 3g camera. Picture was sent to the app/portal but still no email of the same

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  John Lockburner

  • August 12, 2019 16:43

  have you checked your spam?

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  Jeff Baker

  • August 12, 2019 17:16

  Yes.
  Thursday was last day I got any status report or pic emails.

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  John Lockburner

  • August 12, 2019 17:29

  I would go to the portal and uncheck the email address and click the update button and then check it off again and click update. See if that makes a difference.

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  Jeff Baker

  • August 12, 2019 19:35

  Tried that. Still no emails

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  John Lockburner

  • August 13, 2019 11:13

  Do you have another email address that you could try?

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  Jeff Baker

  • August 13, 2019 11:30

  This is the same email I have been using for 2 years with this account.

  No emails last night either, website shows status was updated.

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  John Lockburner

  • August 13, 2019 11:31

  I understand that you have been using this email for a while and it should work. I just wanted you to try another to test it and make sure there's not something else going on.

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  Jeff Baker

  • August 13, 2019 13:06

  I changed the email will try again

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  Jeff Baker

  • August 13, 2019 13:42

  Johnny that's why you're the man !
  Changed the email address ( from a desk top computer) and requested a photo from the 3g camera. Not sure if it was a coincidence or what but when I went to check for the photo (on my phone) the app showed it just updated and showed me the features. Once I clicked done the pic was there and I had the email to the new address. Gave it 30 minutes and tried it again and got the pic and the email.

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  John Lockburner

  • August 13, 2019 13:57

  I'm glad it's sending for you again, don't forget server maintenance tomorrow so app and email will be down for a few hours.

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