Camera still taking pics but not texting
I have four GC-Z4Gb Verizon cameras. All set up exactly the same way. Rechargeable batteries internally, Herd 360 solar external setup as well. 16 GB Class 10 SD cards, showing full power. Been working like a charm and then yesterday around 8:00 pm central time they all four quit texting. They still take pictures, and they show up in the Spartan mobile app but no longer receiving texts.
I have 19 available premium credits in my account. Thoughts?
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Guys please understand this isn't something that a tech you call is going to know about, we have seen this more frequently with ATT but it does happen with Verizon from time to time. We call it throttling, basically the cell carrier is blocking, rerouting , delaying your pictures. There is nothing Spartan can do about it. It usually clears up eventually and sometimes the pictures start coming in slowly, other times all at once and sometimes you might not get them at all. One thing you have to realize that even though the photos are going to your text message inbox they are not a text but an email sent to you. While still not as efficient as the app you may want to change from having the pictures sent to your text messages to having them sent to a normal email account. I actually have a Gmail account that is pretty much only used for my pics.
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I don't know whether they think it's spam or they just don't want all the pictures clogging up their system, remember the pics don't go from the camera directly to you, they go to the Spartan server and then are sent to email addresses and the app. I imagine this time of year there's a very heavy volume of pics being sent over the air.
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It's not the cameras carrier that's causing the issues it's your cell phone carrier. The cameras are sending the pictures to the server just fine and people using the app should have no problem, it's only customers getting the pictures through text. If your aren't getting the pics to your app then there's something else going on.
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Yes, I am not getting email notifications or pics in the app. But that still may just be ATT since, as you said, pics go first to the server and ATT may be preventing pics going to the server in the first place. Spartan only suggested making sure app was up to date (although I was having other issues that such a suggestion would be appropriate.)
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Spartan called this morning to follow up and they’re now saying it’s an issue that’s out of their hands. My app seems
To be working, I’m skeptical because I’m new to it. I did get some pictures last night and I did get a status report sent at midnight. That being said my big buck has been a no show for over 24hrs for the first time in weeks. -
Question for the app/premium users. Can you still get the picture texts (when everything is working) in addition to the push notifications from the app? My texts (which were basically emails, I know) were almost instantaneous and allowed me to catch 3 burglars back in June at 04:01 am. It seems the pictures coming through the app are delayed by 2 minutes or so.
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When I say catch I don’t just mean I got a photo. I mean I got the text, was out of bed dressed (shorts and shoes) armed and out the door within a minute and using thermal optics located the 3 suspects moved to within 20 yards undetected in the pitch black and then present my rifle and very loudly demand they show me their ______ing hands!
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Wooley, this is 100% out of Spartans control. If you are using premium you can go to the portal and view all of your pictures and see that the camera is working fine and sending the pics. If just using Auto then that's not an option.
Joey, if you aren't getting pics to the app then something else is causing your issues. Where are you getting your data from?
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Website Maintenance
Scheduled to run on 8/21/2019 12 - 2 PM ET
Please be advised that we are performing website maintenance on August 21st, 2019 between 12:00 PM ET and 2:00 PM ET. During this time, all Spartan Camera services will be suspended.No action is required from you during this time. We thank you for your patience and apologize for any inconvenience.
Service Impact: Yes
Service(s) Impaired: All services
Maintenance Activity: Maintenance
Estimated Duration: 2 hours
Start Date: 08/21/2019
Start Time: 12:00 PM ET
End Date: 08/21/2019
End Time: 02:00 PM ET
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