not sending photos

Comments

44 comments

  • Elizabeth Swoope

    Some things to check:

    Do you have start-stop time set (there probably shouldn’t be any).

    Is daily limit set to 0?

    Did you use a name brand (SanDisk is a good one), standard-size (not microSD in adapter) class 10 (not 4 or 6) SD card, formatted in the computer?

    Is the firmware current? Look on the status report page in the app.

    What’s the date and time of the last status report?

    Did you set any scheduled events (photos or status reports) throughout the day to make sure that the camera checks in periodically even if there’s no activity in front of it?

    What model? GC-What?

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  • brandonhill55

    i set a start stop time from 8:00pm -8:45 time lapse every minute just to get it to send last night but nothing .daily limit O yes. i have a 16gb sandisk class10
    card . sad card not formatted? maybe that issue? last status report was at midnight , cell reception went from 3 bars which it’s been at since camera was set. to 5 bars after status update? yes have a scheduled event for one pic . GC-A4gb firmware is up to date , where it says update firmware button is grey (can’t click on it) . i think i may have to go get the camera ....ugh two hr round trip and call spartan ... any more tips? thanks for anymore help i appreciate it. i have a giant deer and it’s killing me to keep going into plot messing with camera ....

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  • John Lockburner

    If that firmware button is grey that means the firmware update is still pending. If you requested the settings change to timelapse after that it may have not have been completed yet. When you make requests they don't happen until after the camera checks in to the portal by sending a status report or photo. Go to your status report screen on the app and scroll down to the bottom and tap the little arrow in the lower right corner. That should show you what's complete and what's still pending.

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  • brandonhill55

    firmware still pending

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  • John Lockburner

    Was that the last thing that you requested? What time does it say that the settings change for timelapse was completed?

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  • brandonhill55

    last night completed settings update

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  • John Lockburner

    After the 8:45 time lapse time? Also if you don't have the other start stop times set (8:45-8:00 (20:45-20:00)) the camera will be off. You need both start stop times with times in them and have to incorporate all 24 hours of the day for the camera to be sending pics all day long.

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  • brandonhill55

    ok i updated that . where it says time lapse can i keep that off? i set 20:45-20:00 25s trigger interval it should just run like a normal camera? also is the sending to app/portal issue bc my firmware is pending ?

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  • John Lockburner

    That is correct with the start stop times and yes you can keep time lapse off. The pending commands have nothing to do with it sending to the portal/app. I think you weren't getting pics because of your settings with the start stop times the camera is basically off, you may have to wait until the next scheduled event or until 8:00 tonight before it updates it'self.

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  • Elizabeth Swoope

    Unless you want pictures at regular intervals, there’s no reason to use time lapse. Just let the camera take normal motion-triggered pics.

    25 seconds is an odd trigger interval. That’s the time the camera stay quiet after it sends a picture and before it can take another. If the camera is on a feeder or somewhere with a lot of activity, you may want to use 2 minutes or more. If it isn’t, 0 seconds will get you pictures as fast as possible.

    I’m not sure what you mean by your last question.

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  • brandonhill55

    i manually updated firmware with sd card. camera won’t send test pic keeps retrying ...

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  • brandonhill55

    on the actual camera under menu wireless send via instant or premium? which one should be selected

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  • brandonhill55

    premium or auto i meant sorry

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  • John Lockburner

    If you are using the app/portal then you want premium

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  • Elizabeth Swoope

    Is the camera showing signal and that it’s online? Before trying the manual photo, try the Hello test. On the fourth tab, scroll down to diagnostics, then Hello test. If it passes the Hello test, then the camera is connected to the cellular network. If it fails, try again a couple of times. It has to pass the Hello test before it can take/send a pic.

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  • brandonhill55

    says system busy?

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  • brandonhill55

    ok says hello test successful

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  • brandonhill55

    ok says hello test successful

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  • John Lockburner

    Try the test pic now

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  • brandonhill55

    yes sends test pic . so when i switch it to the on position the green light on front of camera blinks few times then doesn’t respond almost like it’s in sleep mode?

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  • brandonhill55

    i can walk in front of camera but won’t trigger a pic

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  • John Lockburner

    Do you have you start stop times still set? What's your sensitivity set to?

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  • brandonhill55

    i turned start stop times completely off , sensitivity set to high

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  • brandonhill55

    do i have to have a start stop time or can camera just act as a normal camera send pics all the time?

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  • John Lockburner

    No you don't need start stop times at all, make sure both are turned off. Turn the sensitivity to normal, high actually decreases sensitivity. Check the SD card and see if the camera is taking pictures and saving them to the card or not even taking pictures at all.

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  • brandonhill55

    yes it’s taking pics on card just not sending after i switch camera to on position

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  • brandonhill55

    camera just isn’t sending images when in on position it takes pics on the sd card

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  • John Lockburner

    Try defaulting the camera in it's menu

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  • brandonhill55

    after defaulting camera do i need to setup everything again?

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  • John Lockburner

    You will but try and get it to send first, it should send fine

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