New camera isn't doing anything

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Ronnie Wilson

• August 31, 2019 02:18

First time user here, I setup the camera, performed test photos, recieved 3 photos while I was working around the camera. That was around lunch time today and nothing sense. I noticed a LOG under the information tab on the app and see a ton of notifications on there stating resultcode 1 no photo available and some red messages stating havevideoindex-n. Is something wrong? Seems strange that I haven't got a picture of a coon or anything with corn out there.

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  John Lockburner

  • August 31, 2019 10:04

  Check the online portal and see if there's any photos getting there. Did you set any start stop times in the settings? What is your camera model and where did you purchase your data from?

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  Ronnie Wilson

  • August 31, 2019 11:43

  No pictures there either except the last one with me. No start stop times, Verizon gocam and purchased data from Verizon as the instructions said. Have 6 premium credits as well.

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  Ronnie Wilson

  • August 31, 2019 11:43

  I did get a report at midnight.

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  John Lockburner

  • August 31, 2019 11:53

  OK, that's good news about the midnight status report. Check the picture numbers on the portal and see if they are in sequence or all the same. It could be an SD card issue, is the card a class 10, 32gb or smaller? It also could just be no activity. What you can do is set up some scheduled pictures in scheduled events throughout the day. That way if you don't get any photos at least you know the camera is still there and working. I get pics at 5am, 10am, 1pm, 6pm and 9pm. With these scheduled events it's also good if you happen to request a video or HD image, that way you don't have to wait until a motion trigger until it sends.

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