registration failed

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Lance Hendrik

• September 02, 2019 20:00

Sim card that came with camera small sim pushed out. Went to AT&T got new sim card had added to my current existing data plan.  Need resolve please. 

camera will not register. 

Thanks 

Lance Hendrik

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  John Lockburner

  • September 02, 2019 20:07

  Does the camera show bars of signal when you turn it to setup?

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  Lance Hendrik

  • September 02, 2019 20:09

  Yes sir just does not have AT&T

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  John Lockburner

  • September 02, 2019 20:10

  Go into the menu and do a hello test, it's by diagnostics. See if that passes or fails.

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  John Lockburner

  • September 02, 2019 20:12
  • Edited

  Also not sure what you mean by small SIM  pushed out?

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  Lance Hendrik

  • September 02, 2019 20:13

  test failed

   

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  Elizabeth Swoope

  • September 02, 2019 20:19

  Lance,

  If this is a new AT&T 4G camera, it came with a SIM for data plans from Spartan Camera. Do you mean that the SIM was missing from the carrier card? If that’s what you mean, where did you buy the camera? I would be suspicious that the camera might have been returned and is being resold.

  Adding the camera to your AT&T phone account is generally not the optimal way to run the camera. The most popular Spartan Camera plan is $36 for 3 months, 1 G of data, and includes premium service (app/portal). I’m not sure what the cost is to add the camera to your plan, but you’ll also pay $3-4/month for premium service, depending on how many credits you buy at one time.

  The other option is to use AT&T Buy-A-Session, which is a separate data-only plan, $30/3 months/2 G data, $45/6 months/2 G data, or $75/1 year/4 G data. You would also buy premium credits from Spartan Camera if you use this plan.

  The fact that the camera does not pass the Hello test indicates that you don’t have a data plan for that camera.

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  Lance Hendrik

  • September 02, 2019 20:21

  sim card cam either large or push out for smaller sim like in ipad or iPhone. 

   

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  Elizabeth Swoope

  • September 02, 2019 20:21

  Lance,

  Would you please email the IMEI of that camera to me at elizabeth.swoope@spartancamera.com?

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  Lance Hendrik

  • September 02, 2019 20:27

  Smaller sim was partly pushed out did not feel comfortable with it.  Heading to set up land this week need camera working. Ii can do or change whatever is needed. Purchased though Spartan on Amazon. Was brand new never opened. 

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  Elizabeth Swoope

  • September 02, 2019 20:45

  Okay, it won’t hurt to put the small part right back in and level it out. However, that SIM is almost certainly a Spartan Camera SIM. The big card should say something about purchasing data from www.spartancamera.com. You’ll need to get AT&T to take that camera off your account, then purchase data from Spartan Camera using the SIM that came with the camera. 

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  John Lockburner

  • September 02, 2019 21:12

  What is the camera model? GC-?????

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