Trouble with Initial Set up

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John Murphy

• September 15, 2019 01:58

I need some help.  I just bought my camera today and got it all set up.  The Set up went great and I purchased the 1 GB/3 month plan directly from Spartan.  Camera seemed set up and ready to go, but I put it in timber and turned it on, but no pictures.  I have the spartan app and it is not receiving pictures.  Do i have a setting wrong?  I did not take a test picture which i should have, but just put it in timber as seemed to be working.  Any help would be appreciated.  Thanks.

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  John Lockburner

  • September 15, 2019 03:17

  What is the cameras model number? Did you register the camera so it shows up on your app?

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  John Murphy

  • September 15, 2019 03:20

  Model number is GC-A4Gb. Yes is shows up on my app and appears everything is good. Just no pictures.

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  John Lockburner

  • September 15, 2019 03:30

  You may need to do a firmware update. I would try and take a manual picture and see what happens. Turn the camera to set up and when it finds signal press ok once to take a picture and then press it again to send the picture. See what it says on the screen.

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  John Murphy

  • September 15, 2019 03:31

  I will try that tomorrow. I will update you after I try it.

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  Elizabeth Swoope

  • September 15, 2019 11:38

  As Johnny said, it needs a firmware update. Look on the status report page. 

  After you take/send a manual photo, request the firmware update in the app, then take/send another manual photo to trigger the FW update and watch the screen. 

  Once you turn the camera on, walk around in front of the camera until you get a pick.

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