Camera has quit sending/taking pics

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LANCE PHILLIPS

My camera has stopped taking pics.  When i do the diagnostic is shows successful.  Also when I manually take a pic it will send it to me.  Anyone have any idea of what the problem could be.  I am still using text and it is working fine on the other camera.  Camera is a GC-ATTb

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  • Elizabeth Swoope

    Is the firmware current? On the third tab, scroll to Information and look at the firmware date, then compare it to the date here:

    https://my.spartancamera.com/download

    Have you checked the SD card to see whether the camera is taking the pictures but not sending them or is it not taking them at all? 

    Have you tried a different SD card? You may want to reset the camera to Defaults (also third tab). 

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  • LANCE PHILLIPS


    It does have the latest firmware from 2018.  I had reset to the default setting and tried it again using  a different formatted SD card. It will send me pictures when I do it manually and put them on the SD card.  It is not sending pics or putting them on the SD card when it is set to the on position.

     

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  • LANCE PHILLIPS

    Also the green light flashed for a little bit like normal when the on position is selected.

     

     

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  • John Lockburner

    Make sure your daily limit is set to zero and that you have no start/stop times set

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  • LANCE PHILLIPS

    I also looked at that and it was ok.  I do have one camera that has been running fine sending text pics, 4 cameras in all.  Yesterday I moved the sim card to one of the other 2 cameras I have no bought any service data for the season.  When I tried this the camera did the exact same thing as the other that would not work. So I moved the card to the last camera (in all of these the att buy a session was updated for each camera) and it worked.  On both camera that would not work, the diagnostic test showed ok and you could manually take pictures that would be texted to my phone.  They just wouldnt work in the on position.

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  • John Lockburner

    Have you tried moving the SD memory cards from one of the working cameras to one of the non working cameras? Check the information screen on those cameras and make sure that the IMEI number is showing and that it matches the IMEI number that's on the camera sticker.

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  • LANCE PHILLIPS

    I did change SD cards on both of them. The IMEI card matched what I had on ATT data. I could send a test picture by pushing the ok button in the setup menu. When I went to the on postituon it just wouldn’t work.

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  • John Lockburner

    Try this, go into diagnostics and to APN, the password will be 1-2-3-4. If the APN is set to APNbl change it to APNbr, if it's set to APNbr then change it to APNbl. Hit OK when it asks you to and back out to the main menu. Turn the camera off for a few seconds and then back to set up and take and send a manual picture. If that's successful try turning the camera on and see if it will take and send a motion triggered image.

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  • Elizabeth Swoope

    Minor correction. Password is 123456 (six digits rather than four).

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  • John Lockburner

    I think the ATTb only has 4 digits, either way just start and one and fill in the spaces.lol

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  • Pasquale Pasquale

    Will the counter that shows photos “lifetime” only count photos that were sent or will it also count every photo taken and stored on SD card?

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  • Elizabeth Swoope

    Sent only.

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  • Elizabeth Swoope

    Johnny, I guess I need to update my instructions.

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