Camera stopped sending pictures

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Jeffrey M Anastasio
I have a brand new Spartan camera I deployed it two days ago. It was taking pictures but blew my phone up last night so I went to wireless settings and stopped it from transmitting pictures. This morning I turned it back to transmitting pictures but I’m getting nothing. I’m now three hours away what should I try to get it working again?
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  • Derek Gammage

    I set mine up day before yesterday. It sent 2 pics of me setting the camera up and then nothing. I found the log section in the app and quite a bit of activity is in the log but no pics coming to phone. Sucks

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  • Christian Byars

    I have 2 a 4g cams quit sending pics 2 days ago wasnon phone with spartan all day still no pictures. How do u see if there’s activity?

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  • John Lockburner

    Jeff what did you do to stop it exactly?

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  • John Lockburner

    Derek, what model camera and where did you buy your data from?

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  • John Lockburner

    Christian, how far away are the cameras and what did Spartan say?

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  • Derek Gammage

    John my camera model is GC-A4Gb att. I just ordered some credits for data. Maybe I was out. I looked up data history and I had a credit of 1 the a -1 so hopefully I just needed to purchase some credits.

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  • Christian Byars

    John 100 miles. They said the requested the update for my cams theirselves and would call me in the morning should update tonight at 12

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  • John Lockburner

    Ok, thank you for the update Derek and Christian. Please let us know tomorrow how things are.

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  • Jeffrey M Anastasio

    It turns out mine needed to have more time to communicate with the changes I made from my phone. I started getting pictures again last night. My dealer helped me through it as I just allowed the camera to start sending pictures. So far all is right in the world again.

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  • John Lockburner

    Sounds good Jeffrey, yes the camera needs to check in to get the updated settings. Since yours was turned off from sending pictures you probably had to wait for your midnight status report.

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  • Derek Gammage

    Still nothing on mine. I requested a sd card format day before yesterday and I updated settings yesterday and they are both still pending. No pics but a lot of items in the activity log. Not sure what's going on but my lease is 6 hours away in Texas and it'll be 2 weeks before I can make it back.

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  • Derek Gammage

    Activity log has a bunch of "result code:"1, "resultmsg":" No photo available:. All of these error codes are right in prime time when I know activity is high.

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  • John Lockburner

    Those codes from the app just mean it was checking for pics and there weren't any there. Where did you purchase your data from? 

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  • Derek Gammage

    I purchased a few credits from the Spartan app. Do I need to purchase data from someone else or will the credits work? Didn't know I had an option to purchase from different places. The SIM card is ATT

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  • John Lockburner

    Credits and data are two different things. If you didn't purchase a data plan then that's your problem. You most likely got a Spartan SIM card with the camera (white face with the ATT blue logo) so you will purchase your data from Spartan which will also include your premium credits.

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  • Derek Gammage

    Ok bought credit. Nothing yet. The app is indicating I need to format the SD. It is pending. I actually have a friend stopping by there today. Maybe I can have him reaet

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  • Derek Gammage

    Reset the camera

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  • John Lockburner

    That button is just red for format, it doesn't mean that you need to do it.

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  • John Lockburner

    Did you mean you bought data?

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  • Derek Gammage

    Yes sorry. Bought the 3month data plan. Tried to update a setting and it's still pending. Cancelled the SD card format request

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  • John Lockburner

    It won't update until it checks in sending a picture or status report. Whoever goes to the camera have them turn it off and then on to setup. Once the camera finds signal have them press the OK button once to take a picture and then again to send it and see what happens. Have him watch what it says on the screen.

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  • Derek Gammage

    Update. My buddy drive up on his utv and I got a pic. Evidently that's the first activity since I purchased data a little while ago. Hopefully all is good. Thank you for all your help.

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  • John Lockburner

    That's good news, would be better if you had more activity but at least the camera sent you a picture.

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  • Derek Gammage

    I've had more activity since. Had a deer in there 5 minutes after my buddy left. It's all good. 👍

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  • Elizabeth Swoope

    Derek,

    You may want to set some scheduled events so that you know the camera will be checking in even if there’s nothing happening in front of it. Peace of mind.

    ’Here’s a post about settings, including scheduled events, that you may find helpful.

    https://support.spartancamera.com/hc/en-us/community/posts/360035447013-Camera-settings-app-example-settings-and-explanation-

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  • Derek Gammage

    Thank you Elizabeth for the advice and thanks again John for all the help. I'm impressed with the customer service here. Feeling good about my purchase and will be needing a few more in the very near future

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  • Derek Gammage

    Update. Camera functioned properly until about a half hour ago. It stopped sending pics and stopped updating suddenly while a ton of activity was going on I front of the camera. After that I was also no.longer able to view any pics on the app. When I click on a preview of one it just goes to a blank screen. The camera has sent around 350 pics since yesterday. Could that have used up the 3 gb of data already?

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  • Derek Gammage

    I can no longer view any pics at all in the app even ones from earlier.

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  • Elizabeth Swoope

    Derek,

    Are the pictures on the portal? We need to figure out if the problem is the camera to the portal or portal to the app.

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  • Derek Gammage

    Pics stopped going to the website as well. I'm guessing that's the portal. At 18:51 central time.

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