Share Issues

Comments

12 comments

  • Elizabeth Swoope

    Sharing did not affect anythig. When your friend installed the app, did he give the app 5e permissions it needs? It will be close to noon before I have a chance to reply in detail but maybe Johnny will see this.

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  • John Lockburner

    Tell your friend to log out and back in to the app. Is he looking under the shared cameras tab, not My Cameras?

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  • Patrick Murphy

    Here's what took place.

    I went under My Camera.  Share camera.  Typed the name of the person and email I wanted to share.  Gave guest permission as I am admin.  The email link is received.  The person sees the cameras and even the names of the cams I named and it's under the shared folder.  But where the photo should be it say "NO PHOTO AVAILABLE"

     

    Is there something on my end I need to change?  I can see the photos, however the app is still not showing me the most recent photo's unless I manually click download.

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  • John Lockburner

    For the shared cameras he won't get photos until the new ones come in. If you are getting new ones and he still can't view them then it sounds like he needs to check the app permissions. Is this a new download of the app or a previous one that he's just adding your cameras too?

     

    What type of cell phone are you using?

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  • Patrick Murphy

    All new.  App versions loaded less than a week ago.

    Both Google Pixel.

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  • Patrick Murphy

    When I got to shared camera's on my phone it says "no camera on your account".  And I'm the one that shared the cams.

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  • John Lockburner

    That section is for if someone shared cameras with you, that's where he should be seeing your shared cameras. If you go to account on your app and shared camera management you'll see the cameras and who you shared them with.

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  • Patrick Murphy

    Understood.  And yes they are seeing the cams under their shared cameras.  Just no photos visible yet.

    I assume I can manually have each cam take a pic and it should show up for them now? 

     

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  • John Lockburner

    Yes

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  • Patrick Murphy

    They show up as shared cams under my account info.  Under shared camera management.

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  • John Lockburner

    Should be all good then

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  • Patrick Murphy

    Seems to be working now.  Appreciate your help.

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