Share Issues

Follow
Patrick Murphy

Cams were up and running with no issues.  App was working fine.  Pics were coming in and showing up with green "NEW" image.  As cams were triggered the photos were rolling in.  I didn't have to manually tap anything to load them or view them.  The latest pics showed up.

I shared the cams to another email address.  They received link.  Loaded the cams via link but no images were available?  Even as new photo's were coming in at that moment.

I then noticed my app would no longer show the "NEW" images with green sticker until I manually hit the refresh/load button.  It wasn't like this until I shared.  Was also on WIFI with download turned to ON.

It's possible it's a setting, but I cant find it? 

0

Comments

12 comments

Sort by Date Votes
  • Elizabeth Swoope

    Sharing did not affect anythig. When your friend installed the app, did he give the app 5e permissions it needs? It will be close to noon before I have a chance to reply in detail but maybe Johnny will see this.

    0
    Comment actions Permalink
  • John Lockburner

    Tell your friend to log out and back in to the app. Is he looking under the shared cameras tab, not My Cameras?

    0
    Comment actions Permalink
  • Patrick Murphy

    Here's what took place.

    I went under My Camera.  Share camera.  Typed the name of the person and email I wanted to share.  Gave guest permission as I am admin.  The email link is received.  The person sees the cameras and even the names of the cams I named and it's under the shared folder.  But where the photo should be it say "NO PHOTO AVAILABLE"

     

    Is there something on my end I need to change?  I can see the photos, however the app is still not showing me the most recent photo's unless I manually click download.

    0
    Comment actions Permalink
  • John Lockburner

    For the shared cameras he won't get photos until the new ones come in. If you are getting new ones and he still can't view them then it sounds like he needs to check the app permissions. Is this a new download of the app or a previous one that he's just adding your cameras too?

     

    What type of cell phone are you using?

    0
    Comment actions Permalink
  • Patrick Murphy

    All new.  App versions loaded less than a week ago.

    Both Google Pixel.

    0
    Comment actions Permalink
  • Patrick Murphy

    When I got to shared camera's on my phone it says "no camera on your account".  And I'm the one that shared the cams.

    0
    Comment actions Permalink
  • John Lockburner

    That section is for if someone shared cameras with you, that's where he should be seeing your shared cameras. If you go to account on your app and shared camera management you'll see the cameras and who you shared them with.

    0
    Comment actions Permalink
  • Patrick Murphy

    Understood.  And yes they are seeing the cams under their shared cameras.  Just no photos visible yet.

    I assume I can manually have each cam take a pic and it should show up for them now? 

     

    0
    Comment actions Permalink
  • John Lockburner

    Yes

    0
    Comment actions Permalink
  • Patrick Murphy

    They show up as shared cams under my account info.  Under shared camera management.

    0
    Comment actions Permalink
  • John Lockburner

    Should be all good then

    0
    Comment actions Permalink
  • Patrick Murphy

    Seems to be working now.  Appreciate your help.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post