Stopped Sending Photos

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Mitchell Jensen
My Verizon Spartan cam was working great for a month. Last Sunday I remotely changed the sensitivity because I was getting a lot of wind pictures. Since I made that change I haven’t received a single photo. Please help
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  • John Lockburner

    What did you change it to?

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  • Mitchell Jensen
    • Edited

    From low sensitivity to off. And since then I’ve tried different settings from off to high and each time it says processing request but the red banner at the bottom of the screen never goes away unless I hit cancel request

     

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  • John Lockburner

    Change it back to normal and you'll have to wait for the camera to check in, probably with it's midnight status report, before it gets the change commands. You should be fine after that.

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  • Mitchell Jensen

    I’ll try that John. Thank you

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  • Mitchell Jensen

    Will pictures taken between Sunday and today come through you think?

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  • John Lockburner

    No they won't, sorry

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  • Mitchell Jensen

    Thanks for the help! Hopefully tonight it starts sending again.

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  • Jeremy Jeremy

    My camera will take a test photo and send it to my phone but it won’t take a photo on its own and send it to my phone. Is there something I need to setup for it to send pictures?

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  • Elizabeth Swoope

    What model camera? GC-what? Be sure sensitivity is normal, you don’t have any start stop times set. Are the pictures on the SD card, but not sent? What brand, class, speed (MB/s),  capacity, size is your SD card? Did you format the card in the camera? Is your firmware current? 

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  • Jeremy Jeremy

    G4GB. It’s at normal. No start no stop times set. Yes they show up when I look at the camera screen. It’s a Spartan gocam ghost 2019 model. The sd card is 32gb. How do you format the card?

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  • Jeremy Jeremy

    The firmware is up to date

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  • Elizabeth Swoope

    Format SD card: camera in setup, Menu, third tab, scroll down to Format. Sounds like everything is good but you may be in one of those areas where some Verizon cameras are being cranky.

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  • Mitchell Jensen
    • Edited

    It still says 

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  • John Lockburner

    What time is your status report scheduled for? It defaults at midnight but possibly you changed it?

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  • Mitchell Jensen

    Honestly John, I don’t have a scheduled status report. Not sure what to do here.

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  • John Lockburner

    The camera comes with one in the first scheduled event spot, you have to have it but you can change the time.

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  • John Lockburner

    Any chance the batteries are low? Did you get a midnight status report? do you have any other pending commands?

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  • Mitchell Jensen

    Batteries are at 100%. I’ve never received a status report. I have none scheduled. Using the app I’m able to see signal strength, battery life etc.

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  • Jeremy Jeremy

    So how do I get my camera not to be cranky? Do I exchange it or a way to reset it?

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  • Mitchell Jensen

    Should I click cancel camera update request? If I do, it will be set at normal sensitivity. I’m pretty sure of that.

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  • Mitchell Jensen
    • Edited

    This is what my status report says....

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  • Mitchell Jensen
    • Edited

    Okay so I do receive status reports, I’ve just never looked at it. I received one last night

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  • John Lockburner

    At the bottom of the status report page there's a little black arrow, tap that and you should be able to scroll down and see your pending and completed requests, can you post a screen shot of that? Also if you want me to take a look email me your portal log in info to johnny.lockburner@spartancamera.com

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  • Mitchell Jensen

    I emailed you John

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  • Jeremy Jeremy

    Any more help on how maybe to get the pictures sent to my phone?

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  • John Lockburner

    When you say sent to your phone you mean the app correct?

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  • Jeremy Jeremy

    Yea

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  • Jeremy Jeremy

    I have been trying to call support on this but no one seems to want to answer and I have sent emails and still no response.

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  • John Lockburner

    Just call and email once and leave a message with your contact information. They return calls in the order they were received so if you call and don't leave a message they won't know to get back to you. I would check with Verizon and make sure everything is OK from their end. You can also email me your portal log in info and I'll take a look at things for you, my email is johnny.lockburner@spartancamera.com

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  • Jeremy Jeremy

    I have called Verizon and they said they don’t mess with trail cameras. I have just emailed you. Thanks

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