Camera stopped sending pictures, and can’t change settings

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Richard Cellucci
My camera stopped sending scheduled pictures on 10/7, and hasn’t sent a status update since 10/6. Also not able to change the settings on the app. It’s shows pending for hours before i cancel it. I am using external batteries only (two 6v 12ah), and they were changed on 10/4. The memory card was also replaced on 10/4, with a new one. The camera is setup for 2 status updates (one at night and one during day), and 6 scheduled pictures. I only received the two status updates and. 6 pictures (along with motions) on 10/4 and 10/5. After 10/6, I’ve been getting less and less. Camera status shows full bars for service and battery. Last motion picture was taken on 10/8, and shows P5. So battery is good. The camera is a GC-ATTb. Firmware is up to date, and I have enough credits.
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  • William Johnson

    One of mine has done the same thing,  an att camera

     

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  • Elizabeth Swoope

    Richard,

    Are you getting your data from AT&T DataConnect/Buy-A-Session? Have you confirmed that you have an active data plan? (That’s an older camera, so you’re not new to this; I don’t expect this to be the problem, but we have to start somewhere.) Thanks for providing all that info about your camera.

    Is it possible that the external battery is unplugged? 

    Memory card is a class 10, 80 MB/s or faster, 32 G or less capacity, standard size (not microSD in adapter), formatted in camera? 

    William,

    Which model AT&T camera? GC-what? On the status report, is your firmware up to date?

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  • William Johnson

    GC-attb/gocam att blackout   ,

     

    It just stopped oct 7th.   

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  • John Lockburner

    William have you checked the data plan and your premium credits?

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  • William Johnson

    Yes,  thats a good question.  It says i have 2 credits left,  but i was also looking to buymore and could not find where to buy them on the site.

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  • Elizabeth Swoope

    William,

    Log in to your account at www.spartancamera.com, Camera Management, Shop, Premium Credits.

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  • Richard Cellucci

    Elizabeth
    I use the AT&T data, and I buy plan for 3 months. I just checked and says it’s active.
    I don’t think the battery is disconnected. I am not near it to check. The memory card is a class 10, it’s one of the better 32g cards.
    Yes it was formatted, I format it every time i swap them out.
    The camera batteries were change and memory card replaced on 10/4, and has taken 40 pictures since 10/8

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  • Richard Cellucci

    Update- just looked at the status report, and it updated today (10/9) @11am. So it seems like i have service working. Battery is full, 5.7v. Service is full also.

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  • Richard Cellucci

    Sorry for all the multiple posts. I have 10 premium credits left also.

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  • John Lockburner

    Do you have a scheduled status report set for 11:00?

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  • Richard Cellucci

    John,
    Yes I do. It’s setup to do status at 11pm and again at 11am.
    Pictures are setup to take 3 over night and 3 during day.

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  • Richard Cellucci

    John,
    Don’t know if it matters. The camera is setup to take a status like i said at 11p and 11a. When the status sends, it will say 11:00:05 for example. This time, there was a little bit of a delay- 11:07:05. Not sure if that helps. But it pretty much always right on 11, just a few seconds over.

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  • John Lockburner

    That could be a signal issue. Is overwrite turned on in the camera settings?

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  • Richard Cellucci

    John,
    No it’s not on. Should it be?

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  • John Lockburner

    Yes, maybe your SD card is full and not able to save and send a picture

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  • Richard Cellucci

    John,
    I will turn it on, and see what happens. The card was replaced with a brand new one. The app says it’s taken 37 pictures since 10/4. And I have it set to take 2 bursts. So there shouldn’t be more than 75 pictures on a 32g card.

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  • Richard Cellucci

    John,
    The overwrite is turned off, but I get a message once a month that it’s purging photos more than 30 days old.

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  • John Lockburner

    The purge is for the app probably and you should see that daily. There should be plenty of room on that card if that's all the pictures that it's taken

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  • Richard Cellucci

    John,
    That’s all it has taken since 10/4. I turned on the overwrite an hour ago, and it still says pending. I tried changing 2 settings last night, and 8 hours later it was still pending and i canceled it. So we’ll see what happens.

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  • John Lockburner
    • Edited

    Anything you change or request will stay pending until the camera sends a picture or sometimes a status report. If the camera isn't sending anything they will stay pending forever or until cancelled. Sometimes very poor signal or a bad SD card can keep the camera from updating the requests.

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  • Richard Cellucci

    John,
    What is causing this? The camera worked flawlessly for approximately 5 months when i first got it. After that, it’s been issues.
    It worked great for 2 days, sending 40 pictures of motions and scheduled, and also status updates. Then all of a sudden nothing.

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  • Richard Cellucci

    John,
    When you say signal, what do you mean?

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  • John Lockburner

    Can you email me your portal log in information and I'll take a look? johnny.lockburner@spartancamera.com

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  • John Lockburner

    Weak cellular signal where the camera is

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  • Richard Cellucci

    John,
    I’ve had problems with the SD cards in the past, with getting grainy photos. Pretty much now I am replacing the cards with new ones after they’ve been changed. They are taken out of package, formatted and put into camera.

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  • Richard Cellucci

    The app has a constant 5 bars. And so does my cell phone when I’m at property with camera.

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  • Elizabeth Swoope

    Richard,

    SD card problems typically don’t manifest themselves with grainy photos, unless you mean ones that look like “snow” on old TVs. They can cause connection problems, photos not being sent, camera not communicating, all photos have the same number when you check the portal because the camera can’t write to the SD card.

    True grainy photos are typically because of the thumbnail size, not SD card problems.

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  • Richard Cellucci
    • Edited

    John,

    I just emailed you.

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  • Richard Cellucci
    • Edited

    Elizabeth,
    Yes I meant the snow look. And I believe you told me on another forum, to change the card because it was probably bad. So every time i pull card from camera. It’s replaced with a brand new one. This issue has been happening on and off for well over a year. In that time, cards have been replaced at least a dozen times. Can’t see card being bad as being an issue.

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