Downloading HD image

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Will Jones

• October 15, 2019 20:15

How long should it take to receive a HD picture from my camera. I requested one like 2 hours ago and still haven’t got it. It’s batteries are fully charged and has full service on AT&T.

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  John Lockburner

  • October 15, 2019 20:22

  You won't get the requested image until after the camera checks in again sending either a picture or status report.

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  Will Jones

  • October 15, 2019 21:23

  How often do they check in?

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  John Lockburner

  • October 15, 2019 21:32

  When it sends a picture or status report. Do you have any scheduled events set up?

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  Will Jones

  • October 15, 2019 21:36

  No I don’t

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  John Lockburner

  • October 15, 2019 21:41

  Ok, worse case you'll have to wait until midnight for the daily status report to come in. Let's hope something triggers the camera before then. You may want to set up a few scheduled pics throughout the day in the future.

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  Will Jones

  • October 15, 2019 21:43

  Thanks for the help I appreciate it!!

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  Elizabeth Swoope

  • October 15, 2019 22:23

  Here’s some information on settings that you may find helpful:

  https://support.spartancamera.com/hc/en-us/community/posts/360035447013-Camera-settings-app-example-settings-and-explanation-

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  Will Jones

  • October 15, 2019 22:34

  That was very helpful thank you!!!

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