Cancel then Upgrade data plan

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Jim Gleason

• October 20, 2019 02:29

We were told to first cancel the current subscription, then change data plan.  When we go to account/wireless subscription, then click on "cancel subscription" it doesn't do anything! Do we need to turn the camera off or maybe missing a step somewhere?

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  John Lockburner

  • October 20, 2019 02:33

  It still shows the plan as active? If so it might change after midnight

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  Jim Gleason

  • October 20, 2019 02:42

  Thanks, John.

  Yes, it shows active.   So, I need to check in the morning and then add the new data plan?

  I've logged out, then back in, with no change, nor any options once I press the "cancel subscription" box.

  We just added another camera.  Could there be anything to do with setup of that camera?  Thanks again.

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  John Lockburner

  • October 20, 2019 02:51

  I don't think so but not sure. Maybe send support an email. That way if it isn't cancelled in the morning you'll already be in the system for a return call/email

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  Jim Gleason

  • October 20, 2019 03:00

  They know me well ...  will try email. They reply in a timely manner, during the week, of course.  Thank you for your help and suggestions. 

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