Can't pass the hello test
Just bought a second camera (GC-ATTi) and have activated the sim card through ATT (same as I have on my other one). I've selected the set up mode and it doesn't get past the "searching for signal" mode. Firmware is up to date (1/30/2018). Any ideas? Frustrating
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Make sure that the Sim card that came with the camera isn't a Spartan Sim card, they can only be activated through Spartan. The Spartan cards are white with a blue att logo on them. Also since you have another camera make sure that the data you bought got applied to the new camera, I've seen plenty of times where it was applied to the current camera. If the new camera came with a Spartan card and the Att purchase was applied to the first camera you may want to leave it and just get your data for the new camera from Spartan.
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The card is orange with a quarter circle (green) and the ATT logo up in the corner. Purhased the camera used and this SIM card was already in there. I purchased my original camera last year, so this was a new activation on this SIM card. On my original camera I had to call ATT to activate the card then switched the camera to set up and waited for it to acquire signal before running the hello test. So on this one here, I've activate the sim card and am now flipping the switch to set up, and that's as far as it's getting. What'd be my next step?
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Good info Elizabeth. That last one, MicroSD in adapter is what I use on the other camera now. I bought a 2 pack and am using the other one in this camera I just got (the one in discussion now). So it's working in my other camera but it might now work in this one, according to that chart. I'll go purchase one of the ones you show listed as recommended. Would that prevent the camera from receiving cell signal and initializing, allowing me to do the Hello Test?
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That’s because Johnny and I work together on the camera test team and my graphic is based on what he, Mike Kirkpatrick (Herd360), and I have experienced with SD cards. Tech support will tell you the same thing about microSD cards/adapters. I remember when those first came out and the company owner said not to use them because they don’t lock into place inside the camera.
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Most of my cameras are a little over 2 hours away. I try not to deploy a camera unless I’ve run it at my house a couple of days.
I have a test white flash camera there, knew it needed a firmware update and the Over The Air update hadn’t worked. I took TWO SD cards with the FW on them plus my Windows portable, just in case. Couldn’t update FW with either SD card (double checked files, file names, etc.). Would only fail and retry when trying OTA. One of my contacts at Spartan sent me a different file and I was able to update the FW manually.
I just know that what can go wrong will go wrong sometimes.
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I am at a loss. If the other camera were handy, I'd swap SIMs and see if that makes a difference. If the "bad" camera gets signal and the "good" one doesn't, either it's a bad SIM or something wrong with the data plan. If the "bad" SIM works in the "good" camera, then I'd swap SD cards, then antennas.
That may not be an option, though.
I don't remember whether this model has an APN setting, but you can check. With the camera in setup mode, go to the fourth tab, scroll to Diagnostics, choose APN Setting. The password is 123456 then OK. The APN should be either APNBR or APNBL (ignore APNSP, which is for Spartan SIM). Choose whichever of the two it isn't.
If we aren't able to get you going, you'll want to email support@spartancamera.com. Include your phone number, time zone, and best time to call. It may take them a day or two to get back to you.
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I've tried swapping the antennas, and since I have the new SD card I might safely rule that one out. When I go to the APN setting it says "System Busy". Data plan is locked and loaded, so maybe something wrong with the SIM. I'll go to ATT store tomorrow and have it checked out. I'lll be back with the update from that. Thank you for sticking with me on this one
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