Can't pass the hello test

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Sam Abel

• October 14, 2019 20:07

Just bought a second camera (GC-ATTi) and have activated the sim card through ATT (same as I have on my other one). I've selected the set up mode and it doesn't get past the "searching for signal" mode. Firmware is up to date (1/30/2018). Any ideas? Frustrating

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  Elizabeth Swoope

  • October 15, 2019 01:41

  A new SD card isn't necessarily a "safely rule it out."

  Does that camera have the APN setting?

  You're welcome. We appreciate your patience.

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  Sam Abel

  • October 15, 2019 01:44

  When I go to the diagnostics selection, there's the Hello Test and the APN Setting. Both say "System Busy" when selected

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  Elizabeth Swoope

  • October 15, 2019 02:20

  The camera is still trying to get on the network. I hope it's the SIM because you can get that replaced at AT&T.

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  John Lockburner

  • October 15, 2019 02:21

  After a while the camera should time out from searching for signal and you should be able to access the APN then

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  Sam Abel

  • October 15, 2019 13:18

  The camera is in the "searching signal" mode and stays there until the unit shuts down (goes dark). I hit the menu button, ok button, all buttons actually hoping it'd wake the unit back up, but it does nothing. How would I access the APN info?

  Also, I talked to ATT tech last night for a bit and he suggests I go into the ATT store to get a new SIM. Anything I need to know about which SIM is right for the camera and which ones are wrong?

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  Elizabeth Swoope

  • October 15, 2019 14:31

  AT&T should have a standard-sized data-only SIM they can try. If that works, they should be able to swap your SIM out. You'll have to put the new SIM's ICCID on your BAS account (log in, drop down the device info, Edit Device, and type the new ICCID in).

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  Sam Abel

  • October 15, 2019 21:25

  New SIM card from ATT and all is working now. Thank you (John / Elizabeth) for the assistance!

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  Elizabeth Swoope

  • October 15, 2019 22:08

  Sam,

  That is EXCELLENT news! Thanks for taking the time to update us.

  liz

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