How to contact sales
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That's nice to hear. You would think they would let you know. Next question is how long will it take. Seems like another excuse. Why send a coustomer the tracking number if you don't have the product and have no idea when you well. Is this even remotely good service.? To process most shipping labels takes 30 seconds. Better to know facts instead of telling the coustomer maybes with nothing to backup the statement. I have the email were it states my claim has been processed. Not in process.
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They're damned if they do and damned if they don't.
Which model camera? On the off chance that it's an A4G, just be aware that the firmware on those is being updated before they are shipped and that takes time. If it's not an A4G, then I don't know what the situation is.
They're trying to get the shipping labels ready beforehand. Multiply 30 seconds (or whatever it is, I don't know how long it takes) by hundreds. Getting that taken care of up front can save several hours once the shipping process begins.
Your claim has been processed in the sense that a decision has been made how it will be resolved. If you were told that you will get a new camera, you will get a new camera as soon as they are able to get one to you.
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After I received a email on the 11th I waited till the 15th to email. 2 day wait for response has come and gone 6 days later still no response and I am the bad guy. I get busy time of the year buy if they are waiting on a shipment i would think someone could say waiting and don't know when you will get your replacement. Your answer means no one is responding to your emails or mine. What would be a reasonable time to wait?
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After I received a email on the 11th I waited till the 15th to email. 2 day wait for response has come and gone 6 days later still no response and I am the bad guy. I get busy time of the year buy if they are waiting on a shipment i would think someone could say waiting and don't know when you will get your replacement. Your answer means no one is responding to your emails or mine. What would be a reasonable time to wait?
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How to contact sales: sales@spartancamera.com or 770-582-0004 9 AM - 6 PM Eastern M-F and I think it's option 2.
But sales is not who you need to talk to, which is why neither of us provided that information.
As Johnny says, responding to your RAM email thread is the way to go.
Neither Johnny nor I are regular Spartan employees. We are also not even in the same state as the company.
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sales@hcooutdoors.com is who emailed me. So who do I need to contact other than sales
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5 hours ago you asked how to get in touch with sales. Yet you say right above that it was October 11 that they sent you email, so (to me, at least) it appears that you have known how to get in touch with sales for over a week now. I have been reading your posts. I'm sure all the details are clear to you, but I'm more confused than ever now. No need to explain any more. I hope the problem is resolved to your satisfaction shortly.
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If they do not respond I would guess there is a different way to contact them. It's ok Johnny understands. You even say they will respond in 2 days they have not. Are you lying or making it up. No need for you to respond either. Spartan needs to have in house coustomer support sk they can be in touch. You have blamed the coustomer at every turn with excuses. Fact spartan has the worst coustomer service ever. I wont nothing but a camera that works. Communication from someone who knows what's going on . Damn if they dont. Lying and saying damn if they do . I would love it if they would communicate or send the camera. They have done neither. Spartan do something I would be happy.
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I don't see anywhere in this thread where I mentioned 2 days, but maybe I missed it. Response time has typically been a couple or three days so I don't know what happened. I'm sure you've checked your SPAM folder.
Lying? Really? That's a very strong and nasty accusation. I'm neither lying nor making things up. We've been told a couple or three days and I'm sure they're scrambling this morning after the weekend. Spartan does have in-house customer support. They are on the phone calling and on the computer emailing customers all day long right now. It's the busiest time of the year, apparently a couple of people are out today. They aren't deliberately ignoring you.
What I've been told is that they are updating the firmware on the A4G cameras that have come in. That has to be done manually and they are working on it so customers don't have to do that when they get the camera.Johnny and I are often able to get people going if it's something like firmware, a bad SD card, settings, and things like that, and during this time of the year, we can usually take care of it faster than real tech support can and we're available nights and weekends. However, we can't fix cameras that have to be sent in, all we can do is ask.
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John just checked. Still no tracking update. I will check tomorrow... no need to contact them. The disappointment is that they never emailed or returned a call, since they emailed me the tracking number on 10/11. Must be looking for the shipping label. I know you are not a employee of spartan and appreciate
your help and patience. Makes alot of people really wonder if there really is any real people there. Thanks for trying!
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