Black pictures

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Kraig Kraig
Have the camera set on 3 photo burst. First night picture is good quality, second is a little darker and third picture is black. I’m assuming this is not normal Camera is 2 weeks old
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  • Elizabeth Swoope

    It’s known issue. Hopefully, it will be fixed with a firmware update. Unless this is a Ghost, where you can set some time between shots, you are getting three nearly identical shots. A lot of us use photo + video instead of multiple shots.

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  • John Lockburner

    Make sure that your batteries are good. Low battery might cause this as well. Any of your pictures showing anything other than P5 on the lower right corner of the photo?

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  • Elizabeth Swoope

    Argh. This is what I get for answering a question when I’m more than half asleep. Johnny is probably right on target. I’m not even in the ballpark.

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  • Patrick Murphy

    When is the expected firmware update expected for this fix?

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  • Elizabeth Swoope

    Patrick,

    I was wrong about the cause. Johnny's comments about battery are more likely correct.

    The problem that I was referring to is the second picture in a 3-shot burst being less lit (but not black) than the first (and third, I think). There is no ETA on a FW fix right now.

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  • Patrick Murphy

    No problem...you answered my question.

    How are we notified of firmware updates?  Are they pushed out via the app?  Do you get some sort of notification or are we supposed to check back periodically?

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  • Elizabeth Swoope

    Just look at the status report page in the app from time to time. It will either have an orange Update button if there's new FW or it will say that your FW is up to date.

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  • Chandlar Graham

    I have the same issue with brand new batteries so i don't think it is a battery issue.  It is almost like the flash does not last long enough by the 3rd photo.

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  • John Lockburner

    Chandlar, what type of batteries are you using?

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  • Chandlar Graham

    Energizer Lithium.  Brand new out of the box.  Photos have P5 on info strip as well.

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  • John Lockburner
    • Edited

    Have you tried a different SD card? I haven't heard of the SD card causing the flash issues but it can't hurt to try.

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  • Chandlar Graham

    No I have not.  It is a new  32 Gb but will try another one and report back.

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  • John Lockburner

    Make sure it's a class 10 and format it in the camera (fingers crossed)

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