No pics for no reason...

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Brian Bisel
After getting continuous pics for a while this past Sunday it just stopped. Been running 2 cameras since January and outside some low batteries or minor hiccups they have run pretty well. This one has me baffled. I have battery and credits and it’s over a feeder so high usage. The only variable is see that could be an issue is 4 instead of 5 bars of service but is that really an issue? I’m 6 hours away so I can’t just run out and check. I have an email in to spartan but so far no response. Any ideas?
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  • John Lockburner

    What is the camera model? I don't think that slight drop in signal should affect anything.

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  • Brian Bisel

    Sorry should have mentioned it. It’s the 4g AT&T blackout.

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  • John Lockburner

    Is the firmware up to date? the latest update was to help with connection issues

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  • Brian Bisel

    The version I have running was updated on 7/03/2019.
    I tried to push a new update through on Sunday when I wasn’t getting any pics but it won’t go through.

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  • John Lockburner
    • Edited

    are you still getting a status report daily?

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  • Brian Bisel

    Oct 25th looks to be my last status report from this camera. Which was Friday. I received my last picture Sunday at 5:37 pm.

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  • John Lockburner

    I wonder if the antenna got broken somehow. What type of battery set up? It could be the firmware too

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  • Brian Bisel

    Lithium’s. Just put new ones in 3 weeks ago. The antenna is something I thought about too. I did notice the other day it was loose and I couldn’t really tighten it but it didn’t appear to be in danger of falling off. I will be there tomorrow so I will check it out Friday

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  • John Scola

    I was receiving 150-200 pictures per day and slowed significantly the past few days and came to a halt on 10/30 and haven’t received any pictures since. Battery life is good and signal has full bars. 4 other friends are having the same issue within days apart. Not sure if it’s a server problem or a app problem, hopefully it’s resolved soon the rut is about to pop off!

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  • Elizabeth Swoope

    John, 

    I’m pretty sure that it’s neither a server problem nor an app problem. I’m running 31 cameras (various models and carriers) and have been getting lots of pics at all times of the day and night.

    Are you still getting the midnight status report? If so, the camera is still connected to the network. If not, it is offline for some reason.

    Is your firmware current? Do you have premium credits (if you are getting data directly from Verizon, AT&T, or US Cellular)? 

    Are all your and your friends’ camera’s the same carrier or different carriers? Which carrier o4 carriers? 

     

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  • Juan Guerra

    In not receiving pictures

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  • John Lockburner

    Juan, what camera model? Was it working ok and then stopped? Where are you buying your data from?

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  • John Scola

    What worked for me was going into settings, hitting the Default and resetting, the camera has worked perfect ever since.

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