3 of 7 GC-Z4Gb cams not sending pictures

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Jonathan Eggleston

• November 28, 2019 07:25

I have 7 GC-Z4Gb cameras. All were working properly and sending pictures. All cameras were bought in July 2019 or later. Periodically these cameras suddenly stop sending pictures for no obvious reason, although they continue to send status reports. In the past, to resolve the issue, by defaulting the camera, reinstalling the camera in the app several times, or by resetting out of sync Time Zones, I’ve been able to get the cameras to start sending pictures again. In every case, when the cameras stopped sending pictures, I have always received accurate status reports. As of today, 3 of my 7 cameras are not sending pictures and I am unable to get these 3 to function properly, although they successfully send status reports. Conditions and Actions taken on each of the 3 non-working cameras: Premium credits still positive in account All Firmware is up to date Batteries removed, new lithium batteries installed, max battery strength Cameras connect to Verizon LTE network, Max cell signal shown Cameras defaulted 32 MB Scandisc SD cards reformatted Time zones verified Hello tests successful Cameras set to premium Cameras deleted and reinstalled in app multiple times. Status report successfully received On each of the three non-working cameras, when I take a manual photo, and when prompted to send the manual photo, these three cameras hang on the send, and never send the manual photo. I have to power off the camera to stop the hang. On the working cameras, the photo sends almost immediately, within a few seconds. The 3 non-working cameras also will not send the motion activated photos I have over $2100 invested in these cameras, and for this price, the reliability of these 7 cameras is extremely poor. I’m open to suggestions. Kind Regards, Jon

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  Elizabeth Swoope

  • November 28, 2019 12:07

  Are there pending commands on the cameras that will not send manual pictures? “Hanging” cameras sometimes mean that the camera is working on pending commands, especially FW updates. 

  Verizon made some changes to the network a couple of months ago and that caused problems with some cameras in some areas. An updated firmware was released on 11/12, so you updated after that? (Sorry, but I have to bring that up. There have been times when we troubleshooters have been told that FW was current, only to discover when a status report screen shot was posted that the FW was not current.)

  Standard-size SanDisk cards, not microSD in an adapter? Ones that high capacity should be class 10 and at least 80 MB/s speed, but double-check.

  On the misbehaving cameras, have you tried different SD cards? It’s possible you got some from a bad batch. I would start with different SD cards. I’d try one from the working cameras in the non-working cameras (and vice versa) and see what happens. I’d also do a manual firmware update on each of the three non working cameras in case the OTA FW update didn’t complete properly.

  Deleting and adding the cameras back isn’t going to fix the problems so you don’t need to do that any more.

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  John Lockburner

  • November 28, 2019 14:02

  To add to what Liz has mentioned, you said time zones verified, I just want to be sure that means that it's set in the settings on the app. Also is power save turned on in the camera settings?

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