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Eric Zimmer

• December 24, 2019 20:53

I bought a one month plan and it’s up but now every couple days I’m running out and re charging me I want the same plan I had how do I go about changing it

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  John Lockburner

  • December 24, 2019 21:05

  It should renew to the same plan that you had. Remember it's not just the amount of time but the data used as well. You may want to change to the three month plan, it's the most popular option.

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  Eric Zimmer

  • December 24, 2019 21:12

  Yes I know that but I bought a plan and it lasted about a month and used it all up and now about every 3 days the plan renews I don’t get it I might get like 10 videos in those 3 days how can I see my plan and options

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  Elizabeth Swoope

  • December 24, 2019 21:35

  What model camera? GC-what? Is your firmware current?

  Do you have the $9.99/50 MB data by any chance? If so, you’ll definitely want a larger plan.

  

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  Elizabeth Swoope

  • December 24, 2019 21:41

  Log in to my.spartancamera.com, Camera Management > Account > Wireless Subscriptions. You should be able to get information on what plan you have. If it’s the 50 MB plan, you’ll want to cancel it then buy a more appropriate plan.

  Videos use about 5.5 MB each for daytime ones without a lot of background movement and that would fit with about 10 videos. 

  Have you tried photo + video? (Or maybe that’s what your are using and you’ve just requested 10 videos in a couple or three days.)

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