Help with Mobile app

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RON CARPENTER

• December 26, 2019 16:16

I keep getting access denied to all my cameras on the app. What do I need to do?

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  John Lockburner

  • December 26, 2019 16:22

  Have you tried logging out of the app and back in? What cell phone are you using?

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  RON CARPENTER

  • December 26, 2019 16:28

  I'm using Verizon. And I have tried to log out off app. I do that but then when I go back into app I dont have to sign back in. It goes right back in. No logging back in. I would think i should have to put in my user name and password. Also all batteries are at P5

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  John Lockburner

  • December 26, 2019 16:32

  Android or iPhone?

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  RON CARPENTER

  • December 26, 2019 16:33

  Android

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  Elizabeth Swoope

  • December 26, 2019 16:49

  Here’s a troubleshooting article. Please try these things.

  https://support.spartancamera.com/hc/en-us/articles/360041244413-Troubleshooting-the-Android-app

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  John Lockburner

  • December 26, 2019 16:53

  Go into the phone settings and to the Spartan app and try clearing the cache for the app

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