Viewing Screen Won’t Work

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Permanently deleted user
Hello, my in law had just got himself a new camera for Christmas after I had him set up on mine for a few months. It was working well then all of a sudden I went to change the time zone and the viewing screen won’t turn on in setup. It has taken a total of 9 pictures which are all of me and him testing and updating settings and such. Camera model is a Verizon GC-Z4Gb2
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  • Elizabeth Swoope

    I would start with a different SD card. Make sure it’s a standard size, class 10, name brand, 32 G or less, 80 MB/s or faster. Even if the card he is using meets those specs, please try another one. Is the green light in front coming on?

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  • Permanently deleted user

    Yes, the green light is flashing continuously for about 5 seconds then pauses and repeats, I will try a new SD card

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  • Permanently deleted user

    None of the other SD cards worked

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  • Elizabeth Swoope

    Will it will it come up without any SD card in it?

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  • Permanently deleted user

    No it will not

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  • John Lockburner

    You can try manually updating the firmware, since you can't see the screen you'll have to guess on how long to hold the playback button, 4 or 5 seconds is usually fine. If you press any buttons do you hear and beeps?

    https://my.spartancamera.com/download

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  • Permanently deleted user

    I have already tried to manually update it; the beeping option was turned off during set up

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  • John Lockburner

    The file that you are downloading to the SD card, is it a bin, DSP or OTA file?

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  • Permanently deleted user

    It is an OTA file

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  • Ted Kazmerski

    I am having the same issue with the same model, no viewing screen inside at all.

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  • John Lockburner

    Try the update again but change the OTA to bin. Make sure there's no number in parenthesis in the file name and lock the SD card. Put the card in the camera and turn it to set up, see if that helps.

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  • Permanently deleted user

    I contacted customer service through spartan and they gave me a firmware update ending in (.DSP) and then I followed the instructions to manually update the camera. It is now fully functional. I appreciate all of your guys help!

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  • John Lockburner

    Yes, DSP and bin will work but the OTA won't to fix that issue, glad you are up and running again.

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  • Permanently deleted user

    Hopefully Mr. Kazmerski is still checking in on this. I know how frustrating it is. Hopefully he figures his out as wel.

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  • Jeff Baker

    When my screen quit working I sent it back to Spartan and they said it had water intrusion and warrantied it,

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  • Elizabeth Swoope

    Robert,

    You've resurrected a thread that is two years old. You may want to start a new post of your own to get fresh information.

    Have you tried a different SD card? Here's a link to the firmware download page if you want to try updating the firmware manually. Everything you need will be in the file you download and you won't need to change the file extension. However, you won't be able to do that if the view screen doesn't come up.

    You may want to contact customer service (support@spartancamera.com or 770-582-0004).

    https://my.spartancamera.com/download

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