Camera Stopped sending pics GC-ATTb

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LANCE PHILLIPS

My camera quit sending pics a few days ago.   Thought it may be low voltage (5.1v) so I replaced all the batteries.  The camera has new batteries now, a scan disk 16MB card, 45 days and 76 MB out of 2 GB on the att plan, and the premium credit is good til the end of January 2020.  I also did the photo send test using the ok button in setup mode.  The test  just said setting and never sent the image.  I also did a hello test, which it failed.  Anything else I can try?

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  • LANCE PHILLIPS

    Forgot to mention that the camera is still taking pictures. Images are on the SD card. Just not sending them.

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  • Elizabeth Swoope

    That’s not much data left. Have you gotten a notification of low data on your plan? That’s an awful lot of data used by a camera that doesn’t send video. About how many pics a day are you getting?

    Firmware current? Reset camera to defaults?

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  • LANCE PHILLIPS

    Yes I did a reset. Sorry I wasn’t clear, I’ve used 76 MB out of 2 GB so there is plenty of data left.

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  • Elizabeth Swoope

    Ah! 76 MB used makes a lot more sense.

    Is the screen showing signal bars? Have you checked the antenna? Tried a different SD card, formatted the one that’s in the camera?

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  • LANCE PHILLIPS

    It has 4 bars of signal and I did format both of the SD cards I tried. Not sure what to check with the antenna. Do SIM cards ever go bad?

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  • Elizabeth Swoope

    On the antenna, make sure it’s not too loose, not too snug. 

    SIMs can go bad. You seem to have good signal so I don’t think it’s a signal problem. It sounds like you’ve tried everything.

    is the firmware current? I asked earlier but there wasn’t an answer. I would be surprised if it weren’t because you aren’t new to this and this is an older camera that hasn’t gotten new firmware recently but I have to ask.

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  • LANCE PHILLIPS

    It does have the new firmware. I’ll get another camera and trade out SIM cards and antennas this weekend.

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  • Elizabeth Swoope

    That’s an excellent way to troubleshoot.

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  • LANCE PHILLIPS

    I tried the antenna and that wasn’t it. I went into the Att buy a session and tried to use the card from another camera. It wouldn’t let me use it, said it was already in use. Couldn’t find anywhere on there to delete the camera with the known working SIM card so I could use it. Any ideas on how to do that?

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  • John Lockburner

    With ATT you should be able to just swap SIM cards without changing anything on the buy a session site.

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  • LANCE PHILLIPS

    10-4, I just tried sending pics with the SIM card out of the working camera and it didn’t work either. Think I’ve tried just about everything. Camera may just be tired, had them for 4 seasons.

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  • Elizabeth Swoope

    Did you try the SIM from the problem camera in the working camera? You don’t need to do anything on Buy A Session. Just swap the SIMs between the two camera. That will either diagnose that it’s a SIM problem or confirm that it is not a SIM problem. 

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  • LANCE PHILLIPS

    I did, the SIM worked in the other camera

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  • Elizabeth Swoope
    • Edited

    I guess that’s good news/bad news. It’s not the SIM, but if it had been the SIM, it would b3 an easy fix.

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  • LANCE PHILLIPS

    are these worth sending in for repair? An older camera?

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  • Elizabeth Swoope

    Talk to tech support first. There may be something else that you can try.

    I don't know if the camera is repairable, but I wouldn't spend money fixing something that will work less than a year (possibly a good bit less than a year if 3G is sunset in your area before the end of this year). Put the money toward a 4G camera. The 4G cameras have faster trigger, much stronger flash, and can transmit video.

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  • Denny Gardner

    I’m having the same issue my camera stopped sending pics on jan07 ...it’s a new cam the ghost cam has new batteries and it is taking pics just won’t send them to my app or server apparently! I’ve logged out and back in nothing I’ve turned cam off back on changed batteries ...I have a premium plan with Verizon as well ...need help

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  • Denny Gardner

    Also it looks like it worked exactly 1 month then stopped sending pics ...

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  • Elizabeth Swoope

    If your camera is on your Verizon phone plan, then chances are your camera is out of premium credits. You're paying Verizon for data, but you premium service from Spartan and you get the first month free.

    https://support.spartancamera.com/hc/en-us/articles/360010539473-Premium-Credits-what-are-they-buying-them-and-monitoring-them

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