Cam not sending GC-Z4Gb2

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Dean Dean
No new pics in a week, was working great before. Battery shows full. Formatted SD card and did firmware update yesterday morning but they both still say pending.
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  • Elizabeth Swoope

    Where are you getting your data, from Verizon (on your Verizon cell phone plan) or from Spartan?

    What is the date and time on the status report? (Post a screen shot if you can, if posting from a phone, you’ll need to request the desktop version of the web site so you can post a photo.)

    I would cancel both pending commands until we can try to sort out what the problem may be. 

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  • Dean Dean

    I get my data through Spartan. I canceled both conmands. Status report came in just after midnight. I’ll try and post a screen shot.

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  • John Lockburner

    I would try requesting the SD card format again and see if it formats after the next midnight status report.

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  • Dean Dean

    I don’t have the option on my phone to view the desktop website. Exact status report was 2-7-2020 at 00:00:36

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  • Elizabeth Swoope

    https://support.spartancamera.com/hc/en-us/articles/360041970993-How-to-post-pictures-screen-shots-from-your-phone-to-the-Support-Forum

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  • Dean Dean

    I read that, my phone doesn’t have the aA button at the top of my screen

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  • John Lockburner

    On my browser settings (three dots up top) I have an option that says desktop site with a box to check off.

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  • Elizabeth Swoope

    Did you try tapping where the Aa symbol would be?

    Johnny, it sounds like he’s using iOS.

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  • Dean Dean

    Yes iOS, no the bar goes all the way across the top of the screen. If I try and touch it, it just highlights the web address.

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  • Elizabeth Swoope

    Maybe try a different browser?

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  • Dean Dean

    Don’t really have an option for another browser. Nothing has changed and no new status report since I requested it 2/7. Is there not a phone number or email where I can get camera support? This is getting old.

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  • Elizabeth Swoope

    support@spartancamera.com or 770-582-0004.

    Not sure what device you are using that won’t allow you to use a different browser. I use Firefox, Chrome, and Duck Duck Go on my iPads.

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  • John Lockburner
    • Edited

    What type of batteries are you using? Look at the last few night pics in the lower right corner and see if you see anything other than P5.

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  • Dean Dean

    I’m on a iPhone, that’s all I have. The last 10 pictures all say P5. Using lithium batteries. I’ll send a screen shot to the support email.

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