not receiving status reports or pictures

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Terrie Moss

• March 11, 2020 14:57

I am not receiving status reports or pictures on 3 of my cameras, but I am on 1 of them.  Can you tell me what is happening?

 

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  John Lockburner

  • March 11, 2020 15:24

  If you aren't receiving status reports then it could be your data plan or possibly batteries. Any of your pictures show anything other than P5 in the lower right corner? especially check the night time images. Is the firmware current on the cameras? What model camera? Do you have the cameras in hand?

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  Todd Hines

  • March 19, 2020 13:09

  I'm having similar problems with a GoCam, except 3 cameras send pics and status reports and 1 doesn't. My data plan is with Verizon for all 4 cameras. All cameras have plenty of premium credits. The last status report indicated the batteries are at full 5.7V. It has Energizer Lithium's that are only 2 weeks old. I did notice that a few night pictures that had P3 instead of P5 on the last night before the camera stopped working. The only other odd thing is I shared that camera with someone, it then took 2 more pictures which it sent to the shared recipient and myself, then nothing. I've requested multiple status reports with no response. The firmware is up to date. I don't have the camera in hand. 

  Thanks for any and all suggestions.

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  John Lockburner

  • March 19, 2020 13:13

  P3 is low, especially for lithium batteries. How many pictures and/or videos have you gotten since you changed the batteries? is the camera firmware up to date?

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  Todd Hines

  • March 19, 2020 16:24

  I've received 2456 pics/videos since the batteries were changed. The firmware is up to date. Does the P3 indicate low power?  I'll have my hands on the camera tomorrow. I'll change batteries and see if that fixes things. 

  Thanks

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  John Lockburner

  • March 19, 2020 16:28

  Yes, P5 is full power and it goes down from there. Lithium batteries give almost no warning when they start to die. Based on your picture numbers I'd say it's low battery, especially since you are seeing the P3.

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  Elizabeth Swoope

  • March 19, 2020 18:59

  Here’s an article on interpreting battery info.

  https://support.spartancamera.com/hc/en-us/articles/360040556673-The-battery-indicator-may-not-mean-what-you-think-it-means

  There are other battery articles that might be useful, as well.

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