Spartan Go Cam-Connected by Verizon

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Greg Burnett

I have two cameras, one is working great! The other I had to update firmware, was working great and then all of a sudden no more pictures, went to ranch on 03/04/2020 and installed new batteries, camera took 4 photos and quit again. I brought camera back from ranch and re formatted SD card, laded update and still no luck. When in set up mode I get searching for network, then it recycles and says the same thing, eventually blacks out

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  • John Lockburner

    What camera model, GC-?????? Where are you getting your data from?

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  • Greg Burnett

    GC-V4GI/GOCAM

     

    Verizon/SD Card

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  • John Lockburner
    • Edited

    That model is very picky about SD cards, make sure it's a class 10 and 32gb or smaller. Also 80mbs or higher and formatted in the camera. I would try defaulting the camera in it's menu as well. Can't hurt to clean the contacts on the SIM card, usually a pencil eraser works. Can you post a picture of the information screen?

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  • Greg Burnett

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  • John Lockburner
    • Edited

    First thing I would try is a different SD card, I can't see the number in the circle but it's probably a 4. The info screen is an option in the menu, will show the firmware version and IMEI number and other info.

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  • Greg Burnett

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  • Greg Burnett
    • Edited

    The SD card is a 10, I formatted the card in the camera, don't know what to do now?  My other camera has same card at ranch and is working effortlessly

     

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  • John Lockburner

    The camera is not showing the IMEI number. It very well could be that the SD card went bad. How close is the other camera? Can you try swapping SD cards or even SIM cards. Did you try the default?

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  • Greg Burnett

    I'll go to verizon and get the to give me a new sim card, my other camera is about an hour and a half drive from here.  Thanks will advise!

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  • John Lockburner

    You can also try doing a manual firmware update. Even though it's current it can't hurt.

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  • John Lockburner

    You can call Verizon first and make sure the SIM is active. I have seen them get mysteriously turned off. It also really could be that close SD card. SanDisk is the best from what I have seen in the cameras.

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  • Greg Burnett

    OK, went to Verizon installed new sim card, and input IMEI, coporate was on phone with rep and as soon as it was activated the IMEI disappeared?  Rep told me that there was a problem with the device...........please advise?

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  • Greg Burnett

    As stated before, the device worked great for about a week, then quit working on 03/03/2020........

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  • Elizabeth Swoope

    Please contact tech support. They don’t monitor this forum.

    support@spartancamera.com or 770-582-0004. 

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  • John Lockburner

    Try defaulting the camera, then turning it off and back on. With the firmware update the camera needs to find signal most likely to display the IMEI number. If it will let you try and do a hello test in the camera menu (diagnostics)

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  • Greg Burnett

    Still searching for network with new update, called in to support!  TY

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  • John Lockburner

    Gregg, did you try updating the firmware again or a different SD card? I've seen bad SD cards keep a camera from even turning on.

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  • Greg Burnett

    I'll try a new SD card next  :0(

     

    Thx

     

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