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Michael lee

My camera stopped working in November, It appears to have connectivity issues. I am trying to save the update file to SD card and cannot get it to save to the file format the camera will take.  please advice on how to save the update   thanks

 

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  • Elizabeth Swoope

    Does it pass the Hello test?

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  • Michael lee

    Hello test failed 

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  • Elizabeth Swoope

    Then it does not have a data plan. If it’s on your Verizon account, you need to be sure that it’s active. If you are using Spartan for your data, you need to purchase a data plan.

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  • Michael lee

    I have premium service and 4 credits available 

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  • Elizabeth Swoope

    Or, if you have a data plan (and you have confirmed it), it is possible that the SD card is the problem.

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  • Michael lee

    The Verizon number attached to it is being charged every month 

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  • John Lockburner

    Format the SD card and then default the camera in it's menu. Turn it off for a few seconds, then back to set up and try again.

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  • Michael lee

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  • Michael lee

    This is the number assigned to the camera 

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  • Michael lee

    formatted, hit default, turned off 

    Test failed 

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  • Michael lee

    Any other thoughts to try? I do appreciate the help. 

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  • Elizabeth Swoope

    I would contact Verizon and have them check things on their end first even though the camera is showing on your account. Then you’ll need to try a different SD card. It may not be the SD card, but unless you try a “to spec” one, you can’t rule it out. 

    If that doesn’t work, please contact tech support. support@spartancamera.com or 770-582-0004 (leave voice mail with your contact details).

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  • Michael lee

    Will do.  Thanks! 

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  • Michael lee

    You asked if i had Verizon or spartan service, is there a way to use data through spartan and not have a Verizon line? 

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  • John Lockburner

    You would have to cancel the Verizon plan and then activate the camera with Spartan data. The plan prices are on the website and the plans will include your premium credits.

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  • Michael lee

    Update
    Got spec approved SD card and hello test still failed. Will go to Verizon tomorrow and see if it’s a SIM card issue

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  • Elizabeth Swoope

    Verizon may have to do something on their end to “kick start” the camera. It may or may not be a SIM.

    How much are you paying a month for that plan? Can you go back and look at your history and see how much data you were using each month while the camera was working? If you can get the usage information, you can look at the Spartan plans. You may be able to save money by using a Spartan plan.

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  • Michael lee
    • Edited

    I’m defiantly better off with Verizon. I pay $15 a month for 1g and generally use it. I believe it was $35 a month for 1g through spartan. I found an article about Verizon problems and possible solution. I will call tomorrow and update what happens. Posting a pic of what to do See step 10

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  • Michael lee

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  • Elizabeth Swoope

    The DMU key reset is typically for 3G cameras, but it won’t hurt to ask.

    That’s a good price for your Verizon plan. I can’t imagine using that much data. 

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