Padlock on photo

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Donald York

• May 05, 2020 00:38

When I receive a photo from cam it has a padlock on photo and I cant see the picture

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  John Lockburner

  • May 05, 2020 00:39

  That means encryption is turned on. Turn it off in the camera settings on the app or portal.

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  Elizabeth Swoope

  • May 05, 2020 01:18

  In case you need more detailed instructions:

  https://support.spartancamera.com/hc/en-us/articles/360010295554-Why-do-I-see-a-lock-icon-instead-of-a-photo-

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