Pictures not going to portal or Phone App

Comments

5 comments

  • John Lockburner

    Try defaulting the camera in it's menu. Also if you didn't already (and even if you did) format the SD card in the camera. What is the camera model and is the firmware up to date?

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  • Elizabeth Swoope

    Please post a picture of the SD card if you can. If not please post the following specs:

    brand

    size (standard or microSD in adapter)

    capacity (how many G)

    class (generally 4 or 10, will be a number in a circle, if there isn’t one, list that)

    speed (if there is one, it will look something like 80 MB/s)

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  • Dj Desai

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  • John Lockburner

    That is most likely your issue. The card needs to be 32gb max and should also be a class 10. The one in the picture it's a class 4. Should also be 80mbs or faster.

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  • Elizabeth Swoope

    Your SD card is both too slow (class 4 instead of class 10) and too high a capacity (32 G max). 

    https://support.spartancamera.com/hc/en-us/articles/360040555453-SD-card-information-and-recommendations

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