Pictures not going to portal or Phone App

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Dj Desai

I purchased 2 new cameras and signed up for Verizon service. The Hello test shows as successful on the camera; but I cant access the photos on my phone(through the app) and the photos don't show up on the portal(I tried logging in and out). The SD cards are new and regular cards. The  cameras work but the photos can only be retrieved through physically going through the cameras. 

Cameras have Verizon 4G service ( GC-G4Gb - GC-G4Gb/GoCam (Verizon 4G) Blackout)

I have credits available. The camera is showing up in portal and app, but it just states no photo available. 

Tried a test photo, but it just shows as sending....., but never goes through 

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  • John Lockburner

    Try defaulting the camera in it's menu. Also if you didn't already (and even if you did) format the SD card in the camera. What is the camera model and is the firmware up to date?

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  • Elizabeth Swoope

    Please post a picture of the SD card if you can. If not please post the following specs:

    brand

    size (standard or microSD in adapter)

    capacity (how many G)

    class (generally 4 or 10, will be a number in a circle, if there isn’t one, list that)

    speed (if there is one, it will look something like 80 MB/s)

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  • Dj Desai

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  • John Lockburner

    That is most likely your issue. The card needs to be 32gb max and should also be a class 10. The one in the picture it's a class 4. Should also be 80mbs or faster.

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  • Elizabeth Swoope

    Your SD card is both too slow (class 4 instead of class 10) and too high a capacity (32 G max). 

    https://support.spartancamera.com/hc/en-us/articles/360040555453-SD-card-information-and-recommendations

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