Comments

19 comments

  • John Lockburner

    When you turn it off and then back to set up does the green light on the front blink?

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  • Charles Hershner

    Yes the small green light on front blinks when on setup

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  • John Lockburner

    First thing I would try is a different SD card or even no SD card. If that doesn't work then find your exact camera model on the list in the link I've posted below and follow the instructions to do a manual firmware update. You'll need to follow the steps for cameras without the firmware option in the menu. What is your camera model?

     

    https://my.spartancamera.com/download

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  • Charles Hershner

    GC-Z4GB

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  • Charles Hershner

    Not an option right now to get on a computer. At my hunting property 7 hours from home to put cameras out. It powered on but I seen batteries were low so I put new batteries in and now it won’t power on

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  • John Lockburner

    You can try taking the batteries out and leaving it turned on for a few hours. Also if you can get to the online portal or even through the app cancel any pending commands that you have for that camera. Have you tried a different set of new batteries?

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  • John Lockburner

    Definitely try the different SD card too if you didn't already.

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  • Charles Hershner

    Yep tried new SD card, tried different batteries, so odd that I put new batteries in and now nothing. Thanks for your help. I’ll try to take batteries out for awhile

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  • John Lockburner

    It might be stuck trying to do a task, that's why you want to cancel anything pending as well

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  • Charles Hershner

    Ok I’ll try that as well

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  • Elizabeth Swoope

    One trick I sometimes use when changing batteries is not to pull all of them if the camera still has power. I’ll usually leave the four closest to the hinge (two top, two bottom) in, remove the other eight, then replace the four closest to the latch (two up, two down), remove the last four old ones, and install eight more new ones. 

    Johnny has pretty much covered all the bases.

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  • Charles Hershner

    Why will it blink in set up ?

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  • John Lockburner

    When in set up under normal conditions that's a walk test light, it will blink when the camera detects motion. It will also blink when it's searching for signal or trying to do something. If that light didn't blink it would mean there's something more seriously wrong. With it blinking there's a chance we get get it running by trying a few different things.

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  • Charles Hershner

    Tried everything we discussed and still nothing. It will not power on. I’ll try to return it

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  • Elizabeth Swoope

    Charles,

    Please email support@spartancamera.com or call 770-582-0004. Leave a message with your contact info (including time zone and best time to call). The tech support people may have some other ideas to try.

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  • John Lockburner

    Did you try the firmware update too?

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  • Charles Hershner

    I actually tried the firmware update through my app on my phone and it’s been pending for about hour and half. The camera just won’t do anything. Even tried to pull up menu and the screen shows nothing. Only thing I get is the flashing green in set up and if I go straight to on front set up it will blink about 10 times and then nothing. So strange the camera worked until I put new batteries in it.

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  • John Lockburner

    A manual update may take care of it, it's not going to update through the app since it's not doing anything or connecting to the server. The manual update should just reset everything.

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  • Elizabeth Swoope

    The firmware can't update if the camera is not online. You'll want to cancel that.

    If you have a computer and internet access, you can try the manual firmware update using the Playback button method (since you cannot get to the camera menu to choose FW update from the camera menu).

    The article below covers how to do this. You'll want to look at the section on downloading the FW and copying it to the SD card and then the section about using the Playback button method.

    https://support.spartancamera.com/hc/en-us/articles/360010408073-How-to-update-firmware

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