Quick Links:

• OTA (via App)
• Manual update
  • Identify your camera model 
    • From the status report (app)
    • From the sticker inside the camera
    • From the camera's Information screen 
  • Download the firmware file to the SD card
    • Using a computer
      (video)
    • Using an iPhone or iPad
      (article)
  • Apply the firmware
    • Using the camera's menu
    • When you cannot access the camera's menu
    • Video instructions: downloading firmware to an SD card using a computer
  • "File not found"

OTA (Over The Air update) (any camera on Premium)

If you are using Premium, the easiest way to perform a firmware update is Over The Air (OTA).

On the Status Report page for the camera, if the firmware needs updating, the word Update will be in orange. Tap Update , which will turn gray to indicate that you've requested the update, and the firmware should update after the next time the camera contacts the server. (Note: GoCams with late 2021 firmware cannot be updated OTA, they must be updated manually. Once they have been updated, they can be updated OTA for future updates.)

Manual update

Identify your camera model

From the status report (app)

From the sticker inside the camera

(This is not for the same camera as the status report.)

From the camera's Information screen (third menu tab in the camera, scroll down to Information)

Download the firmware to an SD card

Using a computer

1. Using your computer, go to www.spartancamera.com then SUPPORT > Downloads/Firmware or use this link: https://my.spartancamera.com/download
   
   
2. Locate your camera model in the list. There may be several similar models listed so make sure you identify the exact model you have.
   
   
3. Click the Download button beside the camera model and save the file to your computer or directly to an empty SD card, preferably one that was formatted in the camera. *** If there is no firmware listed for your camera model, please email support@spartancamera.com.
   
   This short video demonstrates downloading and saving a firmware file to an SD card.
   
   
4. If you saved the file to your computer rather than directly to the SD card, with an empty SD card (preferably one that was formatted in your camera) in your computer’s SD card reader, copy the file (which has either .BIN or .OTA extension) from your computer to the SD card. It should not be inside any folder on the card.
5. Insert the SD card back into the camera.

Using an iPhone or iPad

(article)

Apply the firmware

Using the camera's menu

1. To apply the firmware:
   1. Switch the camera to Setup (GoCam) or On (GoLive, GoLive 2, Ghost).
   2. On the third tab (System, gear icon), scroll down to FW Update.
   3. Press OK then select Yes.
      If your camera firmware is after Nov 2022 (GoCam), or Jan 2023 (GoLive), then you can select Update From SD Card.
2. Reload the camera defaults:
   1. Press the Menu button.
      
   2. On the System tab, select Default, press OK, then select Yes.
3. On the System tab, choose Information and verify the firmware version has changed.
4. Reset your camera’s settings.
5. Format the card in the camera to delete any firmware update files.

When you cannot access the camera's menu

(Try this method when the camera won't power up, it powers up but the screen is black, or it locks up before the menu is displayed.)

1. To apply the firmware:
   1. With the camera off, press and hold the Playback button.
   2. Switch the camera to Setup (GoCam) or On (GoLive, GoLive 2, Ghost).
   3. Wait for the display to show “No Image”.
   4. Press the Playback button once.
2. Reload the camera defaults:
   1. Press the Menu
   2. On the System tab, select Default, press OK, then select Yes.
3. On the System tab, choose Information and verify the firmware version has changed.
4. Reset your camera’s settings.
5. Format the card in the camera to delete any firmware update files.

Video instruction: download the firmware to an SD card using a computer

"File not found"

There are four reasons you may see this message when updating firmware manually.

The correct file name for GC-A4Gc2 is GCA4GC2.OTA.

1. There is no file on the SD card.
   
   Windows Explorer shows no firmware file on the SD card:
   
   
   
   
2. The wrong file is on the SD card.
   
   This is firmware for a GC-A4Gb.
   
   
   
   This is firmware for a GC-A4Gb2.
   
   
   
   
3. The right file is on the SD card but it has the wrong file name because it was downloaded more than once.
   
   These are examples of the right file for a GC-A4Gb and three for a GC-A4Gc2 but with the wrong file names. In each case, there is a space, open-parenthesis, digit, and close-parenthesis. Even though they are FW files, the camera doesn't recognize them because the names aren't exactly what it is expecting. If you can't see ".OTA", from the Windows Explorer menu, choose View, then for Show/hide, check "File name extensions". Once you can see the extension, edit out the space, parentheses, and digit.
   
   
4. A bad SD card. If you've confirmed that you have the correct file with the correct name and the camera is still saying that the file is not found, try a different SD card.