Knowledge Base
Intro
- How do cellular trail cameras work?
- Is there a difference between Data and Premium credit?
- Tips for setting up your GoCam in the field
- I don’t live in the USA. Will Spartan GoCam wireless cameras work in my country?
- Basic Troubleshooting Guide
- Why am I not getting email or text from my GoCam?
Setup
- Camera Settings Reference
- Camera positioning suggestions
- Register Network Failed
- How do I create my account?
- How do I manually send a test picture?
- Camera mounting height examples (photos of cameras and photos from those cameras)
Photos & Videos
- What information is on the photo info strip? What do M, E, T, F, or S info strip mean?
- Why is my camera sending photos nonstop?
- My camera is set to Photo + Video, why am I only getting photos?
- Why do I see a “lock” icon instead of a photo?
- Why do some of my photos look like static, fuzz, or “snow” on a TV?
- Photo and Video aspect ratios
Batteries/Power
SD cards
Firmware
Data & Network connection Setup
- What is an ICCID number?
- Where to find your camera’s IMEI/MEID
- AT&T SIMs and purchasing data service
- How do I buy a Spartan Camera data plan for my AT&T or Verizon camera?
- Will Spartan GoCam 4G/LTE cameras work on 3G network?
- Does my camera have network access? (video)
Premium Service
- Premium and Auto feature comparison
- Premium Credits: what are they, buying them, and monitoring them
- How to Set Up and Configure Premium
- How do I get the Registration Code from my GoCam?
- How much data is used to transmit photos and videos?
- How to change the camera name
Web Portal
- Change Account Email
- New Login – Verify your email
- Premium service: user experience highlights (portal)
- Viewing and saving photos and videos from the portal
- How do I request a hi-res photo or video from the portal?
- Viewing photos and videos from more than one camera at a time, using filters (portal)
Mobile Ap - General info
- Premium user experience highlights (app)
- Mobile app setup guide
- Camera settings (app, example settings, and explanation)
- App settings
- App Updates
- Camera sharing and unsharing (how to)
Mobile App - Android
- No Photo notification - Android - Samsung phone
- How to view Ghost location on satellite map (Android)
- Important device settings (Android)
- Troubleshooting the Android app
- Crash Fix
- IO Exception DownloadAPI error