Knowledge Base
Intro
- How do cellular trail cameras work?
- Is there a difference between Data and Premium credit?
- Tips for setting up your GoCam in the field
- I don’t live in the USA. Will Spartan GoCam wireless cameras work in my country?
- Basic Troubleshooting Guide
- Why am I not getting email or text from my GoCam?
Setup
- Camera Settings Reference
- Camera positioning suggestions
- Register Network Failed
- How do I create my account?
- How do I manually send a test picture?
- Camera mounting height examples (photos of cameras and photos from those cameras)
Photos & Videos
- GoLive: how to Live Stream
- FOV Comparison: GoLive and GoCam/Ghost
- What information is on the photo info strip?
- Why is my camera sending photos nonstop?
- My camera is set to Photo + Video, why am I only getting photos?
- Why do I see a “lock” icon instead of a photo?
Batteries/Power
SD cards
Firmware
Data & Network Connection Setup
- How to Change Data Plan
- How to Move Camera between Data Plans
- Data Saving Tips
- What is an ICCID number?
- Where to find your camera’s IMEI/MEID
- AT&T SIMs and purchasing data service
Premium Service
- Premium and Auto feature comparison
- Premium Credits: what are they, buying them, and monitoring them
- How to Set Up and Configure Premium
- How do I get the Registration Code from my GoCam?
- How much data is used to transmit photos and videos?
- How to change the camera name
Web Portal
- Change Account Email
- New Login – Verify your email
- Premium service: user experience highlights (portal)
- Viewing and saving photos and videos from the portal
- How do I request a hi-res photo or video from the portal?
- Viewing photos and videos from more than one camera at a time, using filters (portal)
Mobile App - General info
- App Update 2021
- Premium user experience highlights (app)
- Troubleshooting the app
- Mobile app setup guide
- GoCam and Ghost settings (app, example settings, and explanation)
- GoLive settings (app, example settings, and explanation)