If your camera stops sending pictures, these are some basic troubleshooting steps:
- Check that your camera’s cellular service is still active (not expired).
For AT&T please visit: https://buyasession.att.com
For Verizon please call: 1 (800) 922-0204
For US Cellular please call: 1 (888) 944-9400
For plans purchased through us please call: (770) 582-0004
- Install fresh batteries.
- Insert a full-sized SD card up to 32 GB, class 10, preferably 80 MB/s or faster. DO NOT use a micro SD card! [Link]
- Turn the camera to SETUP, check for display and carrier signal.
- Format the SD card in the camera:
Menu, SYS (third) tab, scroll down to Format - Manually send a test photo:
With the camera in SETUP mode and logged into the network, press the OK button to take a photo.
The camera will ask you: Send this photo?
Press the OK button to send. The camera will show:
Setting!
Sending!
Sent!
Check your email, phone, web account or mobile app for the picture.*If you see any messages stating an error or a error code, let us know by contacting us at support@spartancamera.com
- If you receive an error message, please write that message down. It will help us resolve the problem.
- If using the mobile app or the Spartan Camera web portal, check for credits [Link] .
- Perform an email verification – [Link] .
- You may need a Firmware Update (software update).
my.spartancamera.com/download
How to update firmware
If your camera model is not listed, call us at 770-582-0004.
- For Verizon, if the camera is not communicating after the update, call 1-866-221-4096 and press 4 to ask for DMU key reset.
Comments
6 comments
Also when trying to change the time zone on my Spartan GoCam, changing it to Central time zone fails also and asks me to try again. I am thinking I may have a dud camera. :-(
RickLange,
Please post on the regular forum, starting your own thread.
What model camera? How are you changing the time zone (in the camera, on the portal or app using settings?)?
Probably not a dud camera, probably something else.
I have a Older camera, Manually not needing a cell service. I'm wondering if this is why my cameras not taking pictures. I will set the camera up then turn it on and it Won't take pictures. I am able to take test pictures in setup mode. Seems the motion sensors are faulty. Anyone with Some information on this problem greatly appreciate it
fishon592,
Please post this in the forum rather than on this article.
You may want to call tech support, though. 770-582-0004 9 AM - 6 PM Eastern M-F.
I am having problems with night pictures turning completely green. It starts off at dusk turning partly green then after dark it goes completely green.
Russell.marshburn,
That could be a stuck filter. Try whacking the camera a time or two. It may also be a bad SD card.
You may want to contact tech support. support@spartancamera.com or 770-582-0004 9 am - 6 pm Eastern M - F.
if you have more questions, please post a new topic on one of the discussion forums. Questions tacked on to articles sometimes get lost in the shuffle.
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