Basic Troubleshooting Guide

For Cellular Camera

If your camera stops sending pictures, these are some basic troubleshooting steps:

1. Check that your camera’s cellular service is still active (not expired).
   If you have a data plan with Spartan Camera, then you can check the status of the data plan on your account here: https://my.spartancamera.com/account/subscriptions
   If you have a data plan activated directly through your cellular carrier, please contact them to make sure the data plan for the camera is still active.
2. Install fresh batteries.
3. GoCam, GoCam 2, GoLive. Ghost (discontinued): Insert a full-sized SD card up to 32 GB (GoLive up to 128G), class 10, preferably 80 MB/s or faster. DO NOT use a micro SD card! - Click here for more info.
   GoLive 2, GoLive 3: insert a micro SD card up to 128 GB.
   
4. Turn the camera to SETUP (GoCam, GoCam 2, Ghost) or ON (all GoLive models), check the display for signal.
5. Format the SD card in the camera:
   Menu, SYS (press right 2 times), scroll down to Format, and press OK and Yes
6. Manually send a test photo:
   Press MENU to return to the view screen then press the OK button to take a photo.
   The camera will ask you: Send this photo?
   Press the OK button to send. The camera will show:
   Setting
   Sending
   Sent!
   Check your email, web account, or mobile app for the picture.
   
   • If you see any messages stating an error or an error code, let us know by contacting us at support@spartancamera.com
   • If you receive an error message, please write that message down. It will help us resolve the problem.
7. If you are using the mobile app or the Spartan Camera web portal, check to see if you have premium service Click here.
8. Perform an email verification – Click here.
9. You may need a Firmware Update (software update).
   my.spartancamera.com/download
   How to update firmware
   If your camera model is not listed, call us at 770-582-0004 8:30 am - 6:30 pm Eastern M-F.
10. Once you are receiving manual photos, turn the camera ON (GoCam, GoCam 2) or arm it by long-pressing the left arrow button (all GoLive models, Ghost) then walk test the camera until you get a photo or two.