Basic Troubleshooting Guide

If your camera stops sending pictures, these are some basic troubleshooting steps:

1. Check that your camera’s cellular service is still active (not expired).
   For AT&T please visit: https://buyasession.att.com
   For Verizon please call: 1 (800) 922-0204
   For US Cellular please call: 1 (888) 944-9400
   For plans purchased through us please call: (770) 582-0004

2. Install fresh batteries.
3. Insert a full-sized SD card up to 32 GB, class 10, preferably 80 MB/s or faster. DO NOT use a micro SD card! [Link]
4. Turn the camera to SETUP, check for display and carrier signal.
5. Format the SD card in the camera:
   Menu, SYS (third) tab, scroll down to Format
6. Manually send a test photo:
   With the camera in SETUP mode and logged into the network, press the OK button to take a photo.
   The camera will ask you: Send this photo?
   Press the OK button to send. The camera will show:
   Setting!
   Sending!
   Sent!
   Check your email, phone, web account or mobile app for the picture.

    *If you see any messages stating an error or a error code, let us know by contacting us at support@spartancamera.com

6. If you receive an error message, please write that message down. It will help us resolve the problem.
7. If using the mobile app or the Spartan Camera web portal, check for credits [Link] .
8. Perform an email verification – [Link] .
9. You may need a Firmware Update (software update).
   my.spartancamera.com/download
   How to update firmware
   If your camera model is not listed, call us at 770-582-0004.

10. For Verizon, if the camera is not communicating after the update, call 1-866-221-4096 and press 4 to ask for DMU key reset.