For Cellular Camera
If your camera stops sending pictures, these are some basic troubleshooting steps:
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Check that your camera’s cellular service is still active (not expired).
If you have a data plan with Spartan Camera, then you can check the status of the data plan on your account here: https://my.spartancamera.com/account/subscriptions
If you have a data plan activated directly through your cellular carrier, please contact them to make sure the data plan for the camera is still active. - Install fresh batteries.
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GoCam, GoCam 2, GoLive. Ghost (discontinued): Insert a full-sized SD card up to 32 GB (GoLive up to 128G), class 10, preferably 80 MB/s or faster. DO NOT use a micro SD card! - Click here for more info.
GoLive 2, GoLive 3: insert a micro SD card up to 128 GB.
- Turn the camera to SETUP (GoCam, GoCam 2, Ghost) or ON (all GoLive models), check the display for signal.
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Format the SD card in the camera:
Menu, SYS (press right 2 times), scroll down to Format, and press OK and Yes -
Manually send a test photo:
Press MENU to return to the view screen then press the OK button to take a photo.
The camera will ask you: Send this photo?
Press the OK button to send. The camera will show:
Setting
Sending
Sent!
Check your email, web account, or mobile app for the picture.
- If you see any messages stating an error or an error code, let us know by contacting us at support@spartancamera.com
- If you receive an error message, please write that message down. It will help us resolve the problem.
- If you are using the mobile app or the Spartan Camera web portal, check to see if you have premium service Click here.
- Perform an email verification – Click here.
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You may need a Firmware Update (software update).
my.spartancamera.com/download
How to update firmware
If your camera model is not listed, call us at 770-582-0004 8:30 am - 6:30 pm Eastern M-F. - Once you are receiving manual photos, turn the camera ON (GoCam, GoCam 2) or arm it by long-pressing the left arrow button (all GoLive models, Ghost) then walk test the camera until you get a photo or two.
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