Basic Troubleshooting Guide

For Cellular Camera

If your camera stops sending pictures, these are some basic troubleshooting steps:

1. Check that your camera’s cellular service is still active (not expired).
   If you have a data plan with Spartan Camera, then you can check the status of the data plan on your account here: https://my.spartancamera.com/account/subscriptions
   If you have a data plan activated directly through your cellular carrier, please contact them to make sure the data plan for the camera is still active.
2. Install fresh batteries.
3. Insert a full-sized SD card up to 32 GB, class 10, preferably 80 MB/s or faster. DO NOT use a micro SD card! - Click here for more info.
4. Turn the camera to SETUP, check the display for signal.
5. Format the SD card in the camera:
   Menu, SYS (press right 2 times), scroll down to Format, and press OK and Yes
6. Manually send a test photo:
   Restart the camera to SETUP mode and connect to the network, press the OK button to take a photo.
   The camera will ask you: Send this photo?
   Press the OK button to send. The camera will show:
   Setting
   Sending
   Sent!
   Check your email, web account, or mobile app for the picture.
   
   • If you see any messages stating an error or a error code, let us know by contacting us at support@spartancamera.com
   • If you receive an error message, please write that message down. It will help us resolve the problem.
7. If you are using the mobile app or the Spartan Camera web portal, check to see if you have premium service Click here.
8. Perform an email verification – Click here.
9. You may need a Firmware Update (software update).
   my.spartancamera.com/download
   How to update firmware
   If your camera model is not listed, call us at 770-582-0004.