ATTb failing hello test
Hello all, have a ATTb camera failing hello test. Has worked flawlessly for 3-4 years until now. Currently has the newest firmware available, a freshly formatted SD card(done in the camera), brand new duracell batteries, data plan is good until 2021. Takes a manual pic but does not send. Takes pics when set in "ON" but doesn't send either. Camera has always been set in "auto". We have 4 other ATTb cameras that are working fine with no issues. Using a scandisk ultra 80mb/s 32gb SD card. Any insight on what to do next? Chances of a bad SD card?
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Try defaulting your camera, there's a default option in the cameras menu. It could be a bad SD card and that is something easy enough to check. Are any of your other cameras close to this one where you could try swapping SD cards and Sim cards to see what the problem might be? Where are you getting your data from? Double check that the plan is active, especially if using ATT buy a session, sometimes when you buy data it gets applied to a different camera than you were intending. There's a few other things we can try but check on these items first and we'll go from there.
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Do you have another camera close by that you could try swapping SIM cards? One thing to do is to go into the settings and in the diagnostic area is the APN setting, enter in there and when it asks for a password it's 1-2-3-4. After you are in you should see the APN set to either APNBL or APNBR, which ever it is change it to the other one, make sure to hit the OK button when it asks to lock in the changed settings. Then back out to the main screen where you can see what the camera is seeing and turn the camera off and back on to set up and when it finds signal try and take and send a manual picture.
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