Odd Problem IMEI

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Joseph Stalb

• June 30, 2020 17:43

Love my spartan cameras!  I am having a odd issue after renewing my one GC-A4Gb cameras.  The camera is not sending pictures, even though it is connected to the AT&T network.  Under the information tab the camera lists a different IMEI than what is on the sticker of the camera.  Any ideas on what to do?  Thank you

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  John Lockburner

  • June 30, 2020 18:05

  Just hang on, let's see if we can get this taken care of quickly

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  John Lockburner

  • June 30, 2020 18:17

  Joseph, the camera should be working now. You were also emailed the firmware update with instructions. The IMEI number won't match the sticker but the camera should be working.

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  Joseph Stalb

  • July 01, 2020 15:43

  Thank you!  Everything is working fine now!

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