Cameras not sending

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Derik Farlow
I have three cameras. One works very consistently, and is in a spot with poor reception. The other two have been very inconsistent from the beginning. I put two out this spring and one stopped sending. I had purchased a multidirectional antenna, hoping that would help, but it quit working again. My third camera won’t even work at my house, so I can’t even put it out. Not sure what to do from here?
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  • John Lockburner
    • Edited

    What is the camera model? Are the SD cards to spec (32gb or smaller, class 10, 80mbs or higher and full sized, not a mirco in an adapter)? Is the cameras firmware up to date?

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  • Derik Farlow

    Yes, same cards from last year. It will work, then just stop. Last year I had to manually restart them a couple times.
    The one not working at all, won’t even connect to register. This is the second year for all three cameras. I had updated the firmware on the one that quit working about a week ago, and nothing since then. It’s set to send two automatic pictures a day.
    All three are GC-A4GB

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  • John Lockburner

    Sometimes cards that aren't to spec work until something changes with the network. I would make sure they are definitely to spec even if they were working last year. Where are you getting your data from? On the one that you updated the firmware did you do it manually or over the air through the app/portal?

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  • Derik Farlow

    I updated through the app. It said it’s updated.
    Could it be that after the update, the card in it is no longer compatible?

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  • John Lockburner

    It shouldn't be caused by that but you never know. On the status report does it say that the firmware is up to date? How's the battery power? What is the date and time of the last status report? If possible can you attach a screen shot of the status report page?

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  • Derik Farlow

    I can’t figure out how to send a screenshot. But it was at midnight last night (first time in about a week) it says firmware is up to date, full battery, and 5 bars for reception.

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  • John Lockburner

    You may need to change to desktop mode on your phone to see the attachment icon. You can try formatting the SD card through the app and see if that helps.

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  • John Lockburner

    Where are you getting your data from?

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  • Derik Farlow

    I buy through spartan (att) it’s on auto renew.
    How do I format the se card?

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  • Derik Farlow

    Never mind on that format question

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  • Derik Farlow

    My other camera won’t even connect to the network.
    It just says to check the SIM card and restart.
    I’ve tried many times, with different as cards

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  • John Lockburner

    Make sure that the data plan is current on the one that says check SIM, you can clean the contacts on that one with a pencil eraser to see if that helps. If that doesn't and the plan shows as current we can try changing the APN. Have you tried hitting the default option in the cameras menu on the one that won't connect? Is the firmware current on that one?

     

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  • Derik Farlow

    Data plan is current, tried cleaning sim, and setting to default.
    Firmware probably not updated since it won’t connect.

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  • John Lockburner

    You'll have to do it manually since it won't connect. Here's a link to the downloads and instructions.
    https://my.spartancamera.com/download

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  • Derik Farlow

    I tried to format the se on the other camera, and it still says pending. I also tried to update the settings a couple hours ago, and it still says pending for that as well.

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  • John Lockburner

    The settings and format won't update until the camera checks in sending a status report or photo. I would cancel everything other than the format.

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  • Derik Farlow

    The camera just sent a picture after the formatting was done!
    Thanks!
    Still need to figure out the other one.
    I’ll work on the firmware update this evening

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