My pics are only sending to my email and not the app.

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Chad Timmer

How do I change that so it sends to my app instead to my email?  I see that it has grabbed a premium credit.

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  • John Lockburner

    Did it ever send to the app? Did you have it set to send to email and the app previously?

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  • Chad Timmer

    This is my third year with these cameras and they have always sent to my app and not to email.

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  • John Lockburner

    Check the camera itself and make sure it's set to premium/instant and not auto. Also look at the online portal and see if the pictures are getting there.

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  • Chad Timmer

    Ok, I am set to instant/premium.  The pictures are showing up in my spartan online portal but not my app.

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  • John Lockburner

    Try logging out of the app and back in.  

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  • Elizabeth Swoope

    Android or iOS?

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  • Chad Timmer

    Logged out and logged in and it still didn’t work. I am on iOS

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  • John Lockburner

    Are you using the same email and password for the app that you are the online portal? Are you getting status reports or any type of notification to the app?

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  • Chad Timmer

    Yes, I do have the same email and password.  I am getting the notification that I received a pic and a status report notification but then there is nothing there in the app when I go in to the app.

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  • John Lockburner
    • Edited

    Ok, double check your permissions and make sure they are all allowed. It's good you have some communication between the portal and sever, we just need to figure out the photo issue. You may want to try an uninstall and reinstall of the app. Make sure any pictures that you don't want to lose are backed up. You should be fine but you never know.

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  • Elizabeth Swoope

    Please check your device settings. It sounds like the app may not have permission to use Photos.

    https://support.spartancamera.com/hc/en-us/articles/360040769714-Important-device-settings-for-iPhones-and-iPads

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