not sending pictures

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Permanently deleted user

Set cameras out 7/31 had great pictures for 2 days then nothing.  Went to see what was going on b/c batteries were good.  After opening camera, screen is black. While in set up mode you can see camera working.  Batteries good. Last pic showed p5. 32 GB card...they worked great last year.

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  • John Lockburner

    Just want to confirm the screen is or isn't working in set up?

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  • Permanently deleted user

    it is working in set up.

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  • John Lockburner

    Ok, the screen should be black when it's turned to on. Will it send a manual picture in set up mode? ( Press ok button twice after the camera finds signal)

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  • Permanently deleted user
    • Edited

    Yes it sent it to my phone.

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  • John Lockburner
    • Edited

    Try formatting the SD card. Is the cameras firmware up to date? You  can also try defaulting the camera in it's menu.

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  • Zach Bollinger

    Camera worked great for 30 days, then last night it was sending pictures and videos until 11pm, then quit. I have battery and solar back up. My buddy went and checked camera everything looked ok, but camera won’t take commands or send pics. It hasn’t updated sense last night when it sent last pic.

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  • John Lockburner

    Where are you getting your data from? If it's not from Spartan do you have premium credits?

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  • Zach Bollinger

    Spartan and yes I have 14 premium credits

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  • Zach Bollinger

    I have the Verizon cameras. I followed the set up instructions that came with camera. My credits so in my account on my Spartan app. Is there somewhere else I should be buying credits?

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  • John Lockburner

    If you are buying your data from Spartan you don't need to purchase premium credits, they are included in the Spartan plans. What is the time and date of your last status report?

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  • Zach Bollinger

    First camera was last night at 11

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  • Zach Bollinger

    Sorry looks like just after midnight 2020-11-02-00:00:40.

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  • Zach Bollinger

    I was trying to add screen shots that I took of what it’s saying to this post but can’t.

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  • John Lockburner

    Zach, click on settings and then switch to desktop mode and you'll see the insert image icon.

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