Getting alerts for hidden and unshared cameras.

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Gary Christofferson
A friend has unshared a camera with me, however, I still get alerts for new pics from that camera. I have confirmed the timing of pics and alerts with him to confirm it is the unshared camera. How can we get the alerts to stop from this camera?
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  • John Lockburner

    Try logging out of your app and back in

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  • Gary Christofferson

    I have tried that again, still getting alerts for the unshared camera

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  • John Lockburner

    Android or iPhone?

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  • Gary Christofferson

    Iphone

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  • John Lockburner

    The camera doesn't show up either on the app home screen or in hidden cameras?

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  • Tyler Walker

    I am having the same issue.  I want to get notifications from one camera but not another and have marked that on the app but am still getting notifications for both.  

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  • Gary Christofferson

    John, that is correct. The camera was unshared with me.

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  • John Lockburner
    • Edited

    Gary, have you tried restarting your phone? (Don't know why I didn't think of this sooner) if that doesn't work I would suggest uninstalling the app and reinstalling it. You shouldn't lose any pictures but I would just back up any you can't live without just in case. I would also check and make sure that your app is the latest version, if not update it before trying the uninstall. Maybe you could have him share it with you again and then remove you.

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  • John Lockburner

    Tyler, if you turn off the auto download it will still send the picture and status report notifications. Try hiding the camera to stop those and then unhide it when you want to view the pictures. When you unhide it will give you an option of how many of the pictures you want to download for the camera.

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