Suddenly Stopped Sending Photos

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Michael Maloof

The camera was working perfectly until 8/14/20 around 9:50am. The camera is positioned at a home construction site and takes pictures every 10 minutes, plus when triggered by motion.

The camera is powered by the adapter, so not a battery issue. The Verizon connection shows full bars. I have the camera now back at my office and when I attempt a setup-photo it says "sending" and "retrying" and ultimately it fails with a warning that there may be something wrong with the SD card

I've tried two other SD cards, one of which I've been alternating in the camera every 30 days or so, so the cards previously worked fine.

In diagnostics I pass the "hello" test, and I've updated the firmware (EC25VFAR02A13M4G is currently installed).

I should note that it's successfully taking photos, just not sending, so there's nothing wrong with the camera or the camera's ability to write to the SD card.

What's next? I'm anxious to get this back out at the site.

Thanks

--Michael

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  • John Lockburner

    Have you tried formatting the SD cards in the camera? What is the cameras model number? What size, class and speed are the SD cards and are they full sized or micros in an adapter? You can try defaulting the camera in it's menu.

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  • Michael Maloof

    Yes, I always format the cards in the camera. The cards are Sandisk, 95/mbs  64GB, extreme pro. Worth noting that the camera records the photos just fine, and always has. It can also display them, but can’t transmit.  

    The camera is: GC-Z4Gb2/GoCam (Verizon 4G) Blackout

     

    I’m not sure what Default would do for me, so I’m hesitant to start from scratch.

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  • Elizabeth Swoope

    The largest SD card you can use in the camera is 32G. That’s probably the problem.

    Default is like rebooting your computer. If you default the camera, it sets everything back to factory. It’s useful for clearing the cobwebs. When you do that, you take/send a manual photo. Once you get the photo, you request a settings update from the app (to get your settings back), and then you take/send another manual photo so the camera picks up the settings.

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  • Elizabeth Swoope

    https://support.spartancamera.com/hc/en-us/articles/360040555453-SD-card-information-and-recommendations

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  • John Lockburner

    Michael, like Liz mentioned that 64gb is most likely what's causing your issues.

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  • Michael Maloof

    Yep, just confirmed that was the issue. I have a large collection of 32, 64, and even 128GB SD cards for photography and didn't realize I "had" been using 32's and slipped in a 64.  Interesting that the 64 worked "to a degree" - now I understand why that particular card reported disk errors when I attempted to load on my PC and didn't have the most recent photos.

    With a camera-formatted 32GB, the system photo was captured and sent successfully.

    Thanks!

     

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