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12 comments

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  • John Lockburner

    When did you buy the credits? The camera needs to check in to realize it has them available, it usually happens with the midnight status report.

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  • Winston Winston

    I bought them like a week or two ago.

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  • John Lockburner

    When was the last status report sent?

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  • Winston Winston

    Today at 3 I requested one

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  • Elizabeth Swoope

    Please post the last status report (screen cap from app, if possible). That will help tell whether the camera is online or not. If this is an old 3G camera, then you do need to request status reports. However, if it’s a 4G camera, it sends one each time it contacts the server, whether to send a picture or a scheduled event status report.

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  • John Lockburner

    Did you get the one you requested?

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  • Winston Winston

    Yeah I got the one I request and it’s a new 4g camera

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  • Winston Winston

    I don’t know how to send photos through the forums

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  • John Lockburner

    It sounds like maybe it's an SD card issue. Try requesting a format. Also is the time zone set in the app camera settings?

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  • Winston Winston

    I just set the time zone and requested a format

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  • Winston Winston

    Its working fine now thanks for the help!

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  • John Lockburner

    Glad to hear that!

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