Camera no longer connects to verizon network

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Permanently deleted user

Have several Go Cam GC-Z4Gb cameras on verizon network.  All set up exactly the same way.  Have plenty of premium credits. Have one that went offline 3 days ago.  Has full battery power, and a backup solar system.  Still takes pictures, and send status reports but no pics as text messages. Has current firmware, already replaced the SD card with a class 10.  Other Verizon cameras working just fine at that location.  When you turn it off and back on it no longer try’s to connect to the Verizon network.  Any suggestions? 

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  • John Lockburner

    I would try and default the camera from it's menu. Also after that go into the menu and try a hello test. Are you running the camera on premium or auto?

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  • Permanently deleted user

    I am running premium.  Reset the device.    Flashing green light on the hello test.    Validated with Verizon that the SIM card is active on the network.  When you first turn on the camera on it used to check for the Verizon network and tell you how many bars (signal) strength you had.   now it goes straight to the screen that shows battery power and how many pics are on the SD card and what 8MB (picture setting).  Any other suggestions?  

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  • John Lockburner

    Double check that send mode is on in the cameras menu and the app. After that I would try a manual firmware update.

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  • Permanently deleted user

    Checked send mode,  downloaded and updated firmware per your suggestion,  same result. Does not see Verizon network nor does it try.

     

    I opened a ticket 2 days ago but have not received a call back as of yet.  

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  • John Lockburner

    They are returning emails and phone calls in the order that they are received and it's the busy time of year, I'm sorry no one has gotten back to you yet. Are one of the other cameras close by that you could try swapping the SIM, antenna and SD card out of a working camera into the troubled camera to rule them out as being the issue?

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  • Permanently deleted user

    I have swapped cards, SIM and antenna from other cameras with no luck.  

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