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Michael Farina
Stopped sending pictures 4 days ago batteries good signal good camera seems locked will not format no status report temp remains the same. 200 miles away time zone correct for location
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  • Elizabeth Swoope

    Can you please post a screen shot of the status report from the app? If you are posting from a phone, you’ll need to switch to desktop mode.

    We’re going to need to know the exact model camera (GC-what or GST-what?), whether you are getting your data from Spartan or your cell phone carrier, as much about the SD card you are using as you can tell us (a picture fro a web site is fine).

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  • Dennis Lappert

    My mobile app stopped receiving pictures from all 5 cameras on the 28th. Need support assistance.

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  • Elizabeth Swoope

    Dennis,

    Please start your own post so that your troubleshooting and Michael's don't get mixed up. (I'm not trying to be mean, but it's quite possible that your problem is different from his. He doesn't need to be getting emails about replies to you and you don't need to be getting emails with replies to him.)

    Have you checked the portal to see if there are new pics there? If so, then it's an app problem that is probably be easily fixed.

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  • Dennis Lappert

    Sorry. Just posted.

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  • Michael Farina

    Hi Elizabeth, thanks for getting back to me. My Sd card Is 32 G. CameraGC-Z4Gb2. My service plan I believe is thru Spartan phone service is Verizon. My plan is good thru September also need to give Spartan new card information for next quarter. Also card will not Format tries then turns gray. My camera as of now is 200 miles away and unavailable. Thank you, Michael

     

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  • Elizabeth Swoope

    The Format button should turn gray and stay gray until the format happens. However, your camera is offline and hasn't checked in since 8/24, so trying to format the SD card remotely isn't going to work. You'll have to go to the camera to troubleshoot it.

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  • Michael Farina

    By suggesting I go to the camera I presume there is no way to activate it remotely? Unfortunately the camera is 5 hrs away and I can’t get to it until late September. Guess we’ll give it a go from there. Thanks

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  • Elizabeth Swoope

    Your camera is offline, has been for a week. There's no way to make it come back up without going to it. If it were still checking in every day, there might be a way to troubleshoot, but the camera is dead. Could be a damaged antenna. Could be a bad SD card. Could have been stolen. No way to know until you get there, unfortunately.

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