Photos only download when app is open

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Frank Cesaro Jr.

• September 21, 2020 11:52

checked all the recommended settings and photos still only download when I open app

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  John Lockburner

  • September 21, 2020 11:57

  Iphone or Android?

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  Frank Cesaro Jr.

  • September 21, 2020 12:06

  Android

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  John Lockburner

  • September 21, 2020 12:10

  You can try clearing the cache for the app in the phone settings, go to settings (for the phone not the app) then apps and then to the spartan app, under storage there should be an option to clear the cache. You can also look at battery optimization for the phone and make sure that's turned off for the Spartan app, you also may have the option to allow the Spartan app to run in the background. Of course you want to make sure auto download is turned on and only download when on wifi is turned off in the app settings.

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  Frank Cesaro Jr.

  • September 21, 2020 12:27

  I had power saving mode on for all apps turned it off
  I'll see when something triggers if its downloading automatically again

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