App iIssue?

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Gary Lusk
Moved camera to new location. Camera took a video at the new location when it was turned on. Now no new videos, no status reports, and after I formatted the SD card via the app I’m still seeing the old videos. ???
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  • John Lockburner

    Formatting the SD card won't erase the videos from the app or online portal. Can you post a screen shot of the last status report?

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  • Gary Lusk

    Can’t figure out how to get the screenshot on here

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  • John Lockburner
    • Edited

    On your phone you have to switch to desk top mode to see the attach image icon. I did get your email and didn't see anything really strange other than you didn't get a midnight status report last night, any chance the camera got left in setup?

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  • Gary Lusk

    Not likely. I flipped the switch all the way up. No need to go back and change anything. Just turned it off, relocated, and turned on.

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  • Elizabeth Swoope

    It’s always a good idea to take/send a manual photo then walk test until you get a motion photo or two. I’ve learned that the hard way.

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  • Gary Lusk

    A video was generated that I didn’t take manually at the new location. That’s all I have since then. I’ll try to take a look at this evening. I was just wondering if there were any known server or app issues beforehand. Thanks.

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  • Elizabeth Swoope

    What model camera? 

    The server update was for security upgrades. No known app issues, but we are seeing reports of glitches with Verizon 3G cameras, which yours isn’t because you mention video.

    What’s the date/time on the status report in the app? (As Johnny mentioned, switch your phone browser to desktop view and you’ll have the photo icon so you can post the screen shot.)

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  • John Lockburner

    Gary's camera is a Z4

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