iOS 14 upgrade
I upgraded to iOS 14 last night and now 8/13 cameras do not send pics! I am 1250 miles away from my cameras and will not be there until hunting season. Please let me know if you are doing an upgrade / fix so my cameras will work without me doing a live firmware upgrade. I’m not sure why a message did not go out on any of your forums to hold off on upgrading to the new iOS platform until a fix was made.
PLEASE LET ME KNOW WHAT I CAN DO!
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Please use a browser to look on the portal, my.spartancamera.com, Camera Management. The photos should be there. Upgrading your device’s operating system has no effect on your cameras.
There should be a new version of the app within the next 3-4 weeks that will download much faster but it’s still in testing and there are some quirks to work out.
Try logging out of the app and back in. You can also try deleting and reinstalling the app.
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I just got off the phone with Verizon. They checked 3g in the area and it’s fine. They confirmed Elizabeth’s 12/31 conversion. They also checked the 3g cameras directly from 12am - present. He said it was “pinging all night’, which means it was trying to send pics. He also said the server that should accept them, was not accepting them. He could tell by the small amount of data. My fear is that the work being done by Spartan, on the system last night, requires a firmware upgrade that my 3g cameras do not have. Thoughts?
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It's unlikely that a FW update would be developed and released this late in the game.
The server update had nothing to do with the cameras, it was a security update. Also, the outages started hours before the update was done.Spartan is aware of it and I'm sure they're looking at it. Seems to affect more cameras on Verizon cell phone plans than those on Spartan plans.
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I understand. My cameras are only a couple of hours away, but I've known about this shutdown since June 2018 and have been aware that just because the date is 12/31/2020, that doesn't mean that that's the date where my cameras are so I've been treating them like they are on borrowed time for several months.
The Verizon 3G cameras seem to be the only ones affected. We are almost exactly three months from the final sunset date. Maybe this is the start of the big decommissioning. Who knows?
I'll be able to get to my cameras Saturday. I'm going to try a data reboot (fourth menu tab, Diagnostics, I think, but I'll find it) and I'm also going to try my two "down" cameras where the "up" camera is. There are two towers that my cameras use, neither of which is close, and I'm thinking that it's possible that one tower has been shut down and the other hasn't because the two down cameras are on either side of our equipment shed and the other camera is elsewhere on the property. The two cameras that are down are different models.
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Chris,
Thanks. One of mine quit at 3 AM, one at 7 AM. My camera that's working has a different FW from the ones that are down, but I'm told that the only difference in the two is the ability to save logs. Still doing some checking.
We're still trying to see if there is any pattern and have some people trying a couple of things.
liz
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This was announced in June 2018 and the original sunset date was 12/31/2019? Are you saying that Verizon had advanced knowledge of the pandemic?
Given that the original sunset date was 12/31/2019, anything after that has been gravy. I have put my Verizon 3G cameras in non-critical locations because I knew they were subject to die at any moment and probably without notice.
Not sure why you'd say it's a Verizon cash grab. -
It was my understanding that they reported the extension to be until the end of this year. My comment about the cash grab was due to it happening prior to that date, and people having no choice but to upgrade immediately. Also, the Verizon rep that I spoke to today said that it would not happen without a ‘current’ array of emails that would give people plenty of notice for change. I apologize if I offended you.
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I wasn't offended. The extension until the end of the year is not "Everything is going to work until 12/31/2020 and then we'll cut the switch." It means, "Everything is going to be dead by 12/31/2020 but there will be sunsetting before that in some areas."
Your Verizon rep could be wrong and not his fault. He has no control over what Verizon does and also no say in what they do or don't tell him. What he said about plenty of notice may be what he was told, what he reasonably expected (being a good rep who's looking out for his customers). It may be that customers using phones get the notification and customers using cameras don't. Customers using Spartan data plans wouldn't because Spartan wasn't notified and Verizon wouldn't have records of those customers.
We're still trying to figure things out but it's not looking promising.
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